Technical Support Engineer
Resume:
Louisville, Ky. *****
act89w@r.postjobfree.com
Damon Bradley
SUMMARY OF QUALIFICATIONS
10+ years of experience in network troubleshooting, and user support in the client\server environment.
Over 10 years’ experience in the support of Internet and intranet support.
Proficient in supporting all Microsoft Operating Systems, (Windows XP, Vista, Win 7, 8 and 10.)
Proficient with all versions of Microsoft Office Products including Outlook.
Ability to train end users to work more efficiently with applications.
Tier one, two and three helpdesk support experience.
Network Administration//Engineer in Windows Server 2003, 2008, 2012 and Novell Netware.
Network printer installation and troubleshooting
Citrix Client installation and support.
EMPLOYMENT HISTORY
CompuSec Solutions, Louisville, KY 2000-Present
Help Desk/Desktop Support/Systems Engineer
Clients: IStrategies Inc., Louisville Metro Government, Jeb Advertising, Mr. Silks, Jack Senn Plumbing, Interlink Counseling Services, The Willow Tree, Tranquility Salon & Spa
Technical Specialist for Mr. Silks
oSupported and installed recovery backups from Main Servers
oSetup Epson Label printers on each POS machine
oConfigured Inventory Module in Liquor POS
oSupported Network connectivity with this system
Lead Technical Support Specialist for PNC Bank's teller station rollout
oPlanned and directed the installation of new teller station PCs at multiple branches
oResponsible for the inventory of new equipment and disposal of the old PC's
Migration Engineer for the Louisville Metro Government
oProvided them with a complete inventory asset list of their hardware and software applications
oInstalled dialup internet services, DSL broadband internet services, and wireless and cable modem (broadband) internet services
oAdministrative duties, such as password resets, account creation
Technical Specialist for Jeb Advertising
otroubleshot their network and Windows Server 2008
oInstalled/supported Acronis Backup Software System
oTroubleshot network printers for onsite and Remote users
oSupported 25 users
oReceived incidents via ServiceNow ticketing/tracking system, and Remedy
General Support of all clients
oProficient in supporting all Microsoft Operating Systems, (Windows XP, Vista, Win 7, 8 and 10)
oProficient with Active Directory in Windows Server 2000, 2003, 2008, and 2012.
oSupported and backup of clients QuickBooks Accounting Systems and MS Office products.
oProficent with supporting iDevices and tablets, network, remote access and Microsoft Office application
oBuilt custom computers
oConsulted clients on software applications and hardware specifications needed for their business or personal use
oProvided printer repair on laser and inkjet printers, and Network configuration.
oProficient in Imaging software (Ghost and Image Cast) and Antivirus Software (Norton’s, and McAfee etc).
WDS Computer Services, Louisville, KY 1/2010-12/2010
Network & Computer Technical Support Engineer
Supported, repaired and consulted small business environments and residential computers, including VOIP phone networks.
Set up networks, home networks, all hardware repairs, software installations, data backups, and virus removal
Supported wireless environments as well as hardwired installations
Provided laptop & desktop repairs on warranty items and refurbished these items if requested
Troubleshot local and network printer issues
Creative Strategies, Louisville, KY 4/2009-1/2010
Tier III Technical Support Engineer
Tier III Technical Support engineer whose roles and responsibilities included, but were not limited to, troubleshooting escalated incidents, management issues when performing application Installation, pre-Implementation network configurations management, and SQL Database research installation and configuration
SQL Installations research and configurations were on versions SQL 2005, SQL 2005 Express and SQL 2008
Additional responsibilities included: HL7 record analysis, application, hardware and networking product support
Network support included: resolving network IP address issues, management of wireless connectivity for all remote facilities utilizing either VPN, SSL connections, and Citrix remote client
Star-Tech Computers & Duplicators, Louisville, KY 1/2009-4/2009
Computer Repair Technician
Diagnosed for repair and troubleshot clients PC’s and laptops
Refurbished computers and laptops for resale
Consulted clients on resolving the technological issues and needs
Professional Office Solution, Shepherdsville, KY 4/2007-12/2007
Computer Technician
Provided technical solutions and repairs for clients in the Medical Billing Industry and Physician offices
Installed and supported wireless networks and VPN for all the clients
Served as the Systems Administrator for the AMS database that our clients used for scheduling patient appointments
Installed and supported the network phone system that our clients used in their office environment
Refurbished computers, pulling cable for new data jacks and phone jacks
Installed Snappy fax machines, and worked on setup for MS Exchange Server 2003 for inter-office email
Installed network printers/scanners.
TEKsystems/ESI Technologies, Louisville, KY 1/2007-4/2007
Desktop/Technical Support Specialist
Provided technical support for the end user at ESI Technologies client sites, such as Green Baum, Doll and McDonald, and Republic Bank
Provided hardware and software solutions on the clients desktop PC’s and servers
Imaged new PC’s for to install onto their LAN.I serviced printers for clients
Laser and inkjets (Lexmark, Hewlett Packard, etc.)
Provided network administration on Novell 6.5 servers.
Yum Brands, Louisville, KY 1/2002-12/2002
Migration Engineer
Migrated workstations and laptops for RSC users and field users, to Windows 2000 Professional
Supported the desktops and laptops on a hardware and software level by backing up the users data and OS image prior to migration
Upgraded the users current mail from CC:Mail to Outlook
Upgraded their organizer data to MS Outlook
Installed network printers, NIC cards, and peripherals
Supported the user after the migration to make sure all data was transferred or migrated correctly
Utilized Symantec Ghost Image, SMS server, Novell client, Windows 2000 Professional, and variety of corporate proprietary applications.
Made sure that Install Shield was distributing server based applications to the required users.
Insight Communications, Louisville, KY 4/2001-12/2001
Technical/Internet Support Representative
Provided technical support for remote clients/customers
Troubleshot routers and clients PC configurations
Assisted field technicians in cable modem configurations, which included but not limited to setting the proper db levels and frequency ranges needed for fast Internet access to work
Composed documentation for standard installation, configurations and the online knowledge base
Tier III support for Roadrunner fast Internet access service.
Darwin Networks, Louisville, KY 1/2000-12/2000
Desktop Support Specialist
Provided technical support for the corporate users on the executive level
Support onsite users as well as remote Sites
Provided LAN support/administrative for Darwin Networks
Supported and maintained automated phone and voice-mail system
Supported Microsoft Offices 2000 products, and DOS based applications
Performed daily backup of Windows NT 4.0 LAN
Repaired all PC hardware and peripherals, printers, and server hardware; installed new service pack releases for NT 4.0
Trained end users on new implemented applications, and provided helpdesk support on the senior level
Provided internet/intranet support for the corporate office
Installed and supported VCON video/teleconferencing application
Used Symantec Ghost Utility to image PC’s once I created a standard desktop image
Worked with Install Shield in the distribution of software applications
Norton’s Antivirus was the virus detection software we used at Darwin Networks
Responsible for updating the virus definitions.
St. Stephen Lifestyle Enrichment Campus, Louisville, KY 1/1998-1/2000
Assistant Director of Computer Services
Provided technical support for administrative staff and students
Installed and supported Windows NT LAN
Assisted Director with daily maintenance and administration of computer systems
Provided Help Desk support for end users
Composed documentation for training classes and installation procedures
Assisted with instruction in ongoing computer training
Y2K compliance operator
Used Norton’s Antivirus with a site license that was server basedSo once you logged into the network your workstation was scanned for viruses.
Quaker Oats Co., Louisville, KY 6/1998-1/2000
Systems Analyst
Provided LAN support/administrative and desktop support for end-user
Performed server backups using ArcServe 5.01, provided systems administration/management in varying platforms (Novell and Windows NT)
Installed ADP payroll system in Windows NT environment
Installed hardware and infrastructure
Provided workstation support and consultation on a Senior Support level for help desk and end-users
Supported and maintained UNIX server
Evaluated and ordered new hardware and software applications
Coordinated and lead projects for company- wide rollouts of new hardware and software support (Payroll)
Supported and maintained automated phone and voice-mail systems
Trained end-users and co-op student on new applications and systems
Supported Maximo Advantage Database Application.
EDUCATION/TRAINING/CERTIFICATION
Eastern Kentucky University, Richmond, KY
Bachelor of Science, Industrial Electronic Technology, 1992
Completed the course work for Security+ Certification
Completed the course work for Network+ Certification
Completed the course work for Microsoft Certified Desktop Support Technician (MCDST)
Hewlett Packard- Printers Basics, Laser Jet II, IID, III, IIID
Omni book 5500/5000/4000 model
Docking Station 5500/5000
IBM ThinkPad
IBM Technical Excellence Seminar
Microsoft Windows 95
Microsoft Windows NT Workstation & Server 4.0
Project Management
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