Customer Service Professional Experience

SAMANTHA M. WARD

**** ************ ******, #*** 718-***-****

Brooklyn, NY 11239 **************@*******.***

SENIOR LEVEL ACCOUNTANT

Experienced in financial services and accounting professional with more than 14 years of experience combining account management and strategic analysis in high-paced environments. Reputation for developing process improvements that streamline workflow, analyze complex data, and provide superb customer service. Seeking a challenging position that will allow for utilization of professional training and experience in integrated financial systems, data analytics, organizational and account management, and decision-making abilities.

AREAS OF STRENGTH AND EXPERTISE

Account Management

Strategic Planning & Analysis

Regulatory Compliance

Financial Services

Quality Assurance

Investment Banking

Team Leadership & Development

Assessments & Evaluations

Report Generation

Budget Maintenance

Problem Resolution

Tax Preparation

PROFESSIONAL EXPERIENCE

Bank of New York Mellon - UIT Financial Reporting, Brooklyn, NY 2010 - Present

Senior Fund Accountant

Manage the daily fund administrative services for domestic and foreign equity funds for clients/investors while ensuring regulatory compliance. Routinely liaise between investment managers, brokers, fund trustee custodians and auditors. Identify exceptions, problems affecting accounting records, stock prices and assist in timely resolutions.

Key Accomplishments:

Provide a full range of fund accounting services to equity fund clients including; NAV (net asset value) calculations, review of corporate actions, verify security pricing, perform cash and position reconciliations.

Analyze financial information detailing assets, liabilities, and capital; prepare balance sheet, expense reports to summarize, interpret and projected fund financial positions.

Senior Accountant 2006 - 2010

Analyze and generated financial statements, capital gain/loss reports, wash sales reports, net asset values; compare actual report results which identified, explained and corrected variances. Ensured GAAP compliance by routinely studying requirements, reports, and advising management as needed.

Key Accomplishments:

Functioned as subject matter expert tasked with utilizing advanced knowledge of industry best practices, company and department procedures while staying up-to-date with new technologies and products.

Resolved service problems by clarifying the client’s complaint; determining the cause of the problem, selected and explained the best solution to solve the problem. Follow up to ensure the best resolution was applied.

United Cerebral Palsy of Queens, Jamaica, NY 2004 -2006

Accountant

Established strategic goals by gathering pertinent business and financial information. Identify, evaluated trends, options and appropriate course of actions to be taken, evaluate outcomes. Contributed to team success by providing knowledgeable support which accomplished targeted tasks.

Key Accomplishments:

Consistently analyzed financial data and presented financial reports in an accurate and timely manner; clearly communicated monthly, quarterly, and annual financial statements; monitored progress and changes and kept senior leadership abreast of current status.

PROFESSIONAL EXPERIENCE CONTINUED

Tasked with performing daily accounting duties including budget preparation, entry, and amendments, schedule coordination, and monitored cost controls. Routinely prepared and analyzed various financial reports based on the needs of the department.

Robert Half/Accountemps 2002 - 2004

Junior Accountant

Maintained daily account records, performed data entry of all transactions including A/R & A/P and monthly review of operational expenses to help mitigate the risks. Interpreted company and industry regulations and authoritative literature and assisted in development of pragmatic solutions to complex issues.

Key Accomplishments:

Analyzed financial performance against key business metrics and document pertinent financial highlights that enabled management to determine progress against budgets.

Evaluated financial reporting systems, accounting and collection procedures, investment activities, recommendations for procedure changes, operating systems, budgets, and other financial control functions.

Metropolitan Refunds, Long Beach, NY 2000 - 2002

Accountant/Tax Preparer

Prepared W-2, 1099 and 1096 income tax return forms for individuals including reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare returns.

Key Accomplishments:

Served as liaison between customers and the company responsible for resolving product or service problems including selecting the best solutions, expedited corrections, and followed up to ensure timely resolutions.

Ensured compliance with federal, state, and local legal requirements by filing reports, and advised management on needed actions.

EDUCATION AND TRAINING

Bachelor of Science, Accounting, City University of New York: Hunter College, New York, NY

Proficient in: QuickBooks Pro, Peachtree Accounting, PeopleSoft, Tax Wise, UIT FACTS System,

Microsoft Outlook, Office (Word, Excel, & PowerPoint)

Certified in anti-money laundering, Certified in risk assessment awareness

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