Customer Service Data Entry

LaTania M. Phillips

***** ********** **.

Houston, TX 77071

Phone: 713-***-****

***************@***.***

OBEJCTIVE:

Business Professional seeking a Senior Administrative position that utilizes and enhances several years of experience with delivering favorable outcomes. Self-motivated team player, dedicated to efficiently getting the job done. Most notable qualifications include:

Strong leadership capabilities

Time Management

Attention to detail

Superior customer service

Process implementation

Excellent organizational skills

Additional Qualifications: 50-60WPM, 10 key-touches, MS Word, MS Excel 97, Outlook, CPA, Aspect, SharePoint, Lawson, Oracle MS Power Point, Navisphere

PROFESSIONAL EXPERIENCE:

C.H. Robinson Knoxville, TN

Contract Position/ Operations Associate: 09/2015-12/2015

Customer/Carrier/Supplier follow-up

Answer incoming calls, Schedule appointments

Provide shipment information, Tracking and tracing

Audit load information, Data Entry

Complete customer/carrier/supplier requests

Southwest Airlines Houston, TX

Contract Position/ Operations Associate: 04/2015-07/2015

Performs secretarial and administrative duties

Organizes and maintain payroll, Capital assets file maintenance, Acoounts Payable & Receivble

Prepares confidential paperwork regarding performance appraisals, promotions

Maintains invoice and budget files and assists in the compilation of variance reports.

Compiles data and prepares special reports; gathers and summarizes data.

Shipping, Distributions, Handing mail, Confidential files, Created proposals, Data Entry

Universal Weather and Aviation Houston, TX

Trip Owner 07/2008-10/2014

Coordinate directly with suppliers and vendors in collaborative manner with other Universal departments for internal and external service requirements on all production aspects of a trip.

Share knowledge and collaborate with other team members to disseminate initial requests to the team, conduct follow-up to obtain permits, ground handling.

Handle all international Trip Support Service responsibilities.

EDUCATION:

Houston Community College-Central 1999-Present

Westbury Senior High School-Diploma 1994-1998

Professional references are available and will be furnished upon request.

Contact this candidate