Desktop Support Technician

WILLIAM C GOLDSWORTHY

**** ****** ***** ********, ** 856-***-****

*******@*******.***

KEY SKILLS

Troubleshooting / Diagnostics / Maintenance of Printers (Network and Desktop), Lexmark, HP

Install, configure, software and hardware, Windows, applications, IRS Applications

Networking home and office

TECHNICAL SKILLS

Operating Systems: Windows XP / Vista / 7 / Linux Ubuntu 9.10 / DCS Warehouse Management / SAP Warehouse Management

Software: Microsoft Office 2003 / 2007 / 2010, IRAP, ERAP, IRS Software, KISAM Ticket System, PCAnywhere

Malware Security: Symantec / McAfee / Windows Defender

Networking: TCP/IP / DNS / DHCP

CERTIFICATIONS

Microsoft Certified Professional (MCP)

Microsoft Certified Technical Specialist (MCTS) / Microsoft Windows Vista Configuration (MCSTS)

Microsoft Office Specialist (MOS) for Office Word 2007

Comptia A+

Comptia Network+

Dell (DCSE) – Foundation 2010 Desktops / Foundations 2010 Portables / OnSite Troubleshooting / Customer Handling Skills / Portables-Inspirion 1090 / Portables- XPS L401x/14,15,17 / Desktops-Inspiron One 2305/2310 / Portables- Inspiron M301Z,N301Z

EDUCATION

Network Learning Institute, Mount Laurel, NJ 2009-2010

Certificates of Completion for Comptia A+, Comptia Network+, and Microsoft Certified Professional

Network Learning Institute, Mount Laurel, NJ 2010

Internship

Auditing school PC’s, troubleshooting, repairing

EXPERIENCE

IRS, Philadelphia, PA (July 2011 – June 2015)

Information Technology Computer Specialist (Contractor) (04/2015 – 06/2015)

Webchat Help Desk Project

Webchat Service Desk Support Startup, Webchat Demo opened to select groups of IRS for testing, Webchat opened for Help Desk by user, open KISAM ticket, Troubleshoot issue, Resolve issue and close ticket or escalate ticket to Service Desk or Group toResolve problem. Webchat Services include, information, Software installations for items such as IE11, Anyconnect, SecureCRT/FX… Mapping to shared drives, Updating Symantec Antivirus definitions, printer issues, backing up data, Outlook issues, Live Meeting issues, Canon Copier Multi-Function, Device, webcam, Password Reset instructions and Softphone issues.

Information Technology Computer Specialist (Contractor) (03/2015 – 04/2015)

Wipe Computers for Depot Return & Inventory Project consisting of inventorying all IT assets on campus (in building of 4,000 to 5,000 employees).

Information Technology Computer Specialist (Contractor) (06/2013 – 03/2015)

Windows 7 Pre / Post Deployment Team

Pre / Post Windows 7 Assignments, Contact End Users, Set up Appointments for Pre and Migrations, Remote to User Old and New Computers prepare for Migration, Assist with backup of Windows XP, IRS Software, Troubleshoot.

Information Technology Computer Specialist (Contractor) (07/2011 – 06/2013)

Refresh Desktops and Laptops, Work Deskside Support Tickets, IRAP Tech, VITA Laptops, Troubleshoot and repair IRS Computers / Printers

APEX SYSTEMS (UNISYS/DELL), Blue Bell, PA (Dec 2010 – Feb 2011)

Break/Fix Support, Dell Hardware Field Technician(Contractor), Receive call schedule, Pickup parts, setup appointments, troubleshoot and replace parts at customer site in Tri-State area.

TECH DATA CORP, Swedesboro, NJ (1998 – 2009)

Receiving

Proactive Team Member in successful software conversion from DCS Warehouse Management to SAP Warehouse Management Software

Contact this candidate