Customer Service Microsoft Office
Resume:
Nicole Berry
NICOLE BERRY
Nicole L Berry
Pasadena, MD 21122 - 443-***-**** (H) - ***************@*****.***
Summary
Committed and motivated Individual with exceptional customer service and decision making skills. Strong work ethic, Reliable and hard working.
Highlights
* Microsoft Office proficiency
* Excel spreadsheets
* Meticulous attention to detail
* Results-oriented
* Self-directed
* Time management
* Professional and mature
* Strong problem solver
* Strong interpersonal skills
* Self-starter
* Microsoft Office proficiency
Accomplishments
* Learned customer service skills and how to handle different situations. Was able to be left as supervisor’s position. Customer service, excellent skills in Internet, Microsoft Word, Microsoft Excel, and Microsoft Power Point.
* Personal Strengths: Excellent written and oral communication skills Excellent attendance and reliability. Honesty, Responsibility, Reliability, and a Fast learner.
Experience
Stay at home Mother November 2013 to April 2016
Stay at home Mother
Pasadena, MD
To ensure explanation of the Gap from my last employer in 2012 at
CVS Pharmacy.
Pharmacy Tech CVS August 2012 to December 2012
Pharmacy Technician
Hanover, MD
* Entered new patient profiles and prescriptions into medication input software system.
* Communicated directly with doctors' offices via telephone, fax and email.
* Provided friendly customer service at prescription drop-off and pick-up counters.
* Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
* Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Purple Heart January 2011 to August 2012
Customer Service Rep
Linthicum, MD
* Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
* Operated office equipment such as copiers and fax machines.
* Entered information into computer databases. Processed and routed incoming mail.
* Updated daily logs for tracking file movements.
Chextop July 2010 to December 2010
Office Assistant/Teller
Pasadena, MD
* Processed cash withdrawals. Examined checks for identification and endorsement.
* Entered member transaction data into the online banking software.
* Delivered prompt, accurate and excellent customer service.
Brumwell's Heating and Air Conditioning September 2009 to June 2010 Administrative assistant/office assistant
Pasadena, MD
* Managed daily office operations and maintenance of equipment.
* Received and screened a high volume of internal and external communications, including email and mail.
* Received and distributed faxes and mail in a timely manner.
* Managed the day-to-day calendar for the company's senior director.
* Dispersed incoming mail to correct recipients throughout the office.
Lake Shore Park September 2008 to February 2009
Cashier
Pasadena, MD
* Assessed customer needs and responded to questions.
* Cleaned and straightened work area.
* Worked with customer service to resolve issues.
* Organized register supplies.
* Unboxed new merchandise.
* Operated cash register with proficiency. Provided professional and courteous service at all times.
Education
Northeast High School June, 2011 High School Diploma: Business Pasadena, MD
* *Advanced Applications in Microsoft Word and Power Point
* *Software Applications
* *Photography and Digital Processing
* *Business Management
* *Information Processing
* *Advanced placement classes in Psychology
* *Career Skills for Academic Success
Personal Information
I am available M-S at any times. I am also available to start as soon as possible.
Salary Requirements
As I feel I am very experienced with my skills I am looking achieve 15.00 per hour or more.
Skills
Calendaring, Computer Proficiency, Creative problem solving, Customer service, Data Entry, Email, Filing, Internet research, Letters and memos, Microsoft excel, Microsoft office, Microsoft word, Organization skills, Scheduling, Telephone Skills.
Typing: WPM-39
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