Customer Service Technical Support

Academic Background

PRIMARY LEVEL.

School “Niño Jesus” - Santa Fe

SECONDARY LEVEL

“Industrial Superior” School – Electromechanical Technician – Santa Fe UNIVERSITY

UTN FRSF – Information Systems Engineering

Experience

Since 2007: Technical Support, Equipment sales, network installation. 2008: Department of Hygiene and Occupational Health 2012: Qualis IT.

December 2012 – March 2013: Publix Super Markets (Fort Myers Beach, Florida, EEUU) – Customer Service

April 2015 – November 2015: Disney Cruise Line - Disney Dream Photographer Software and Programming Languages

JAVA: Eclipse, SWING, AWT, SWT, Java Script, jQuery, Enterprise Architect, JUnit, NetBeans.

Other programming languages and interpreters (basic): HTML, XML, XSL, Scheme, Prolog, C, C++, Smalltalk, PHP.

Database (basic): Oracle, SQL, MySQL, SQL Server 2005, Access. Others: UML, Object Oriented Programming, Object Oriented Design, Enterprise Achitect, Macromedia Estudio (Dreamweaver), Apache Tomcat, GPSS, Lingo, MATLAB, Simulink, Jasper Reports, Datawarehouse: Pentaho, Schema Workbench.

Nicolas Javier Scarafia

DNI: 32733198

13 de Enero de 1987

Phone: +549 342 – 154782599

Another phone: +54 0342 – 4527945

Mail: *******@*****.***

Address: Crespo 2719

Santa Fe, CP: 3000

ARGENTINA

Born in Santa Fe (Argentina)

Courses, Seminars, Workshops

Cisco CCNA1 - 2016

AAF – Basic Photografy (July-2011 to July-2012)

Seminar: “The challenges of IT management in the public and prívate spheres”. Santa Fe. Santa Fe. June 2011.

Seminar: “Experiences in IT management. The impact of ERP systems”. Santa Fe. Santa Fe. June 2011.

TechTour 2010. Santa Fe. Santa Fe. October 2010.

Seminar: “Security in the software development process”. Santa Fe. October 2010.

National Student Congress of Engineering in Information Systems. Santa Fe. August 2010.

Cisco I.T. Essentials - PC Hardware and Software – 2006 Qualifications

ENGLISH

Liceo Municipal

Reading: Very Good – Writing: Good – Oral Exp: Very Good ITALIAN

Liceo Municipal

Reading: Good – Writing: Good – Oral Exp: Good

INTERESTING FACTS

COMPUTERS

Office Package- Level: Intermediate

S.O. Windows - Level: Intermediate

S.O. Mac - Level: Basic

S.O. Linux – Level: Basic

Adobe Photoshop - Level: Medium

CorelDraw - Level: Medium

AutoCAD - Level: Medium

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