Customer Service Sales

MARY F. CAFFREY

*** ***** ******* ** – Endicott, NY 13760

607-***-**** – ***********@*****.***

CORE COMPETENCIES – QUALIFICATIONS

Results-oriented professional with experience in business development, marketing, strategic planning, client relationship management and customer service.

Extensive experience in leveraging skills and capabilities in fast-paced sales environments including fact finding, analyzing customer requirements and making professional product recommendations.

Proven success in leading business development efforts, expanding customer base, and increasing revenue potential within organizations.

Skilled at improving customer retention levels within highly competitive markets.

Exceptional leadership abilities concerning team initiatives.

Skilled in Microsoft Office including; Word, Excel, Outlook and Powerpoint.

PROFESSIONAL EXPERIENCE

e-SYSTEMS GROUP, LLC– Conklin, NY- June 2014 – February 2016 – Sales Support

Interfacing with outside sales, engineering, manufacturing and customers to produce custom data center enclosures and mission critical consoles.

Receive inquiries from direct sales representatives, dealers and end users in regards to design and layout of data centers and mission critical offices.

Provide price quotes and assist with information needed to initiate purchase orders.

Accurately communicate revisions, processes and policies to resellers and end users.

Schedule changes that impact internal departments and communicate them accordingly as to not have a negative impact on production and ship dates.

RAYMOUR & FLANIGAN – Johnson City, New York – October 2011 to October 2012 - Customer Care Representative – Sales Associate

Consistently exceeds weekly/monthly sales goals.

Determine customer needs and provide courteous client service throughout the store.

Coordinate efforts with store support personnel to insure a positive customer experience from close of sale to delivery and set up.

Assist store manager with projects to maximize store promotions and marketing initiatives.

Ensure non-selling tasks do not compromise excellent customer service.

VERIZON COMMUNICATIONS – Binghamton, New York – 1996-2010

Residential Marketing Operations Representative

Achieved top sales level among representatives in 2001, 2002, 2004 and 2008.

Achieved customer service and quality goals positively impacting business performance in a fast paced marketing operation.

Extensive experience in customer service including improving first call resolution, billing analysis, service availability and product recommendations.

Consistently achieved a level of sales excellence exceeding corporate goals and objectives.

Provided mentoring to representative staff in regard to sales techniques and methods resulting in increased office sales and customer retention.

Working knowledge of Verizon Customer Care Index and actively worked to improve and track customer satisfaction.

EDUCATION

Verizon Communications Sales and Marketing advanced training

Broome Community College

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