Customer Service Administrative Assistant

Ashley Gants

*** ******** ****, *.* Box ***

Hankamer, Texas 77560, United States

Home Phone: 409-***-**** Cell Phone: 409-***-**** ***********@*****.***

OBJECTIVE

An experienced office professional interested in an administrative clerical or office support

position within a professional company.

SUMMARY

Many years of experience as administrative professional in a fast paced, professional environment. Proven computer skills with good working knowledge of different computer programs. An independent worker who is able to multi task and meet deadlines efficiently and accurately. Solid bookkeeping skills, scheduling skills and strong background in customer relations. Outstanding office skills with some knowledge of office management. Excellent and accurate communication skills, detail oriented, and awesome organizational skills.

EXPERIENCE

Health Claims Plus, Liberty TX Billing Specialist, 2012 - 2013

Analyzed ambulance reports for accuracy and input information in to Medisoft for the

generation of the customer bill. Verified insurance according to customer information and followed the procedures put in place according to the result. Was recognized for being the employee with the best production record with no mistakes within a thirty-day period.

H&R Block, Baytown TX Administrative Assistant, 2010 - 2010

Coordinated with all departments ensuring smooth operation. Coordinated workflow through various departments. Acquired excellent communication and interpersonal skills with the public and coworkers. Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service. Answered phones, greeted customers, and assisted clients with inquiries. Answered calls, entered data, faxed, typed, and made outbound follow-up calls. Skilled in multiple filing methods. Set appointments for customers. Experienced in various office procedures and equipment.

US Census Bureau, Conroe TX Administrative Assistant, 2009 - 2009

Coordinated workflow with Crew leader. Maintained employee timesheets and attendance records. Strong organizational and interpersonal skills. Reviewed data for accuracy. Provided in field assistance to the crew leader.

Security State Bank, Anahuac TX Bookkeeper Assistant, 2007 - 2009

Contacted patrons whose checks were returned and followed established procedures to make payment arrangements. Accurately processed and invoiced orders for customers. Processed deposits, cashed checks, and balanced cash drawer. Balanced the vault cash on a daily basis. Assisted with scanning, encoding, and transmitting activities. Balanced cash drawers on a daily basis. Teller duties consist of maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier's checks, money orders, and traveler's checks, cash advances, wire transfers, transfer of funds, and paying / receiving large amounts of currency / coin. Initially hired as entry-level teller; promoted due to accuracy, speed, and skills.

SKILLS

Customer Service.

Data Entry.

Bookkeeping.

Confidential Correspondence and Data.

Document Creation and Maintenance.

Editing and Proofreading.

Knowledge of Office Equipment (Copier/Fax).

Administrative Support.

10-Key Calculator.

Alphanumeric Filing.

Basic Secretarial.

Confidential Records Management.

Mail Distribution.

Research and reporting

PC Operations/Data/Back-ups.

Typing / Data Entry

Insurance Coding.

Billing Processes.

Accounts Management.

Payroll Preparation.

Medical records Management.

Purchasing.

Oral Communication.

Problem Solving.

Planning / Scheduling.

Expediting Solutions.

Computer Literacy.

Interpersonal and Communication Skills.

Quality Control.

Continuous Improvement.

Decision Making.

Time Management.

Record Keeping.

Accounts Payable/Accounts Receivable.

QuickBooks Accounting

Software.

General Ledger.

EDUCATION Vista College, Clear Springs, Utah Administrative Office Assistant, 2012

Successfully completed coursework in self-directed, self-paced learning environment. Successfully completed all coursework and training requirements in 9 months.

Anahuac High School, Anahuac TX H.S. Diploma, 2001

GPA: 3.5. Graduated with honors.

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