Unnati Safi

**** ******** **, **********, ** **835

916-***-**** • act83s@r.postjobfree.com

Professional Summary

5+ years of diversified work experience in Software Quality Assurance in Power sports, Banking and Travel industries.

Managed a manual and automation QA team and led them in daily tasks using an Agile-scrum framework.

Executed managerial functions like hiring of resources, mentoring them in the company workflow, conducted performance reviews of team members and pay-raise negotiations.

Participated in sprint planning, requirements meetings, walk through, and automation meetings with cross functional team members in U.S and off shore teams.

Managed allocation of tasks load among resources, follow-up and monitoring the completion of work through daily scrums.

Experience in all aspects of Software Development life cycle from analyzing System specifications, Functional, Technical requirements, Test Pre Requisites, Test data and expertise in writing test plans, test cases and analyzing the test results.

Highly experienced in test plan creation, test case writing and execution, bug logging, tracking, defect Reports, root cause analysis of failures, coordinating with Dev and BA team for bug resolutions.

Knowledge of Functional Testing, Regression Testing, End to end testing, Integration Testing, System Testing and User Acceptance Testing (UAT).

Work very well with cross functional teams/departments, senior management and use practical and logical approach to resolve problems. Delivered results under high pressure and continuously changing priorities.

Good inter-personal, communication skills, self-motivated and highly committed to role responsibilities.

Technical Skills

Testing Tools

Quick Test Professional, Quality Center, JIRA, Visual Studio 2013 - 2015, TFS, Microsoft Test Manager, Selenium.

Languages/Scripting Languages

VBScript, C#,ASP.Net,HTML5, XML and Java script

Databases

MS SQL Server 2008 - 2012

Operating Systems

Windows 2003 - Windows 10

Microsoft Tools

MS Word, Excel, Share Point, Power Point

Other

Azure cloud services, DNN, Silverlight, Sales Force CRM tool.

Authorized to work in the US for any employer.

Professional Work Experience:

Dominion Enterprises (DBS Technologies) APR 2015 - JAN 2016

QA Manager

The Project was maintenance and enhancement of point of sale web application for dealerships in the power sports industry. Dx1app is the only cloud based end-to-end Dealership Management Platform. It offers a one point access to all operations and marketing functions like Inventory management and sales for major units, Parts and Accessories and Service departments, Accounting, Reporting, Online Marketing, Social Media and website management and lead management there off.

Responsibilities:

Led a team of manual and automation testers, in an Agile-Scrum framework using sprint planning, daily scrums and retrospective meetings. Helped the team drive work items to completion through removing blockers discussed during the scrum meetings.

Led the hiring process (listing ads, screening resumes, interviewing, job offer and negotiations) for automation resources for the team.

Participated in sprint planning meetings, coordinated efforts and assignments of backlog tasks to team members based on time estimations.

Conducted 3 month and annual performance reviews of team members through positive feedback and critical reviews and compensation negotiations.

Regularly interacted with end customers through dealership visits, participating in customer trainings and bug triage meetings and sales force CRM tools.

Participated in monthly meetings with Microsoft for feedback on Visual Studio online, Application insights software and Test manager products, being one of the biggest beta users of their products.

Participated in multiple weekly meetings with overseas QA team members to coordinate the manual and automation testing efforts.

Training and mentoring the team members in different areas of the application they are not familiar with to help them complete their tasks.

Actively participated in completing testing back log items in the marketing, websites and application administration and accounting areas.

Experience in Azure cloud, testing of RESTful services using web APIs in SOA application.

Worked closely with BAs and PMs for the testing of the implementation of a new money class across the software, that affected all money calculations across the taxes, sales and invoicing screens of Parts, Service and Major Units.

Environment: Windows 8.1 -10, Visual studio 2013 - 2015, Microsoft Test Manager, Selenium, DNN, Asp.net, C#, HTML5, Silverlight, SQL Server, Microsoft Azure, Microsoft Office Suite, IE, Chrome, Firefox and Safari.

Dominion Enterprises(DBS Technologies) Feb 2014 – MAR 2015

Experienced QA Analyst

The Project was maintenance and enhancement of point of sale web application for dealerships in the power sports industry. Dx1app is the only cloud based end-to-end Dealership Management Platform. It offers a one point access to all operations and marketing functions like Inventory management and sales for major units, Parts and Accessories and Service departments, Accounting, Reporting, Online Marketing, Social Media and website management and lead management there off.

Responsibilities:

Working closely with cross functional team members, PMs, BAs, Devs and management in sprint planning and requirements review meetings.

Creation of test plans, Test scenarios, test cases for various areas of the application.

Bug logging, tracking and retesting for successful releases.

Experience in Azure cloud, testing of RESTful services using web APIs in SOA application.

Responsible for the testing of new features like, Websites, OEM Promotions, Classifieds, Events, Social Marketing (Facebook), Advertising features for posting to third parties within the power sports industry like Craigslist.com, Cycle Trader online, Geebo.com and other.

Data verification testing for latest models data entered into the system from various OEMs like Honda, Suzuki, KTM, Ducati, etc.

Initiated, organized and hosted cross functional sprint planning meetings for new teams.

Wrote SQL statements to verify backend data.

Running a daily and release based smoke test using automation scripts and logging any bugs in VSO.

Was featured in a case study done by Microsoft for clients that were the highest users of their new application insights feature from its preview stage. Which helps track health, performance and usage across web applications hosted in their Azure cloud servers.

Please find video link of the case study interview listed below.

http://dx1app.com/Resources/Blog/post/microsoft-case-study/2014-12-31

Environment: Windows 8.1 -10, Visual studio 2013 - 2015, Microsoft Test Manager, DNN, Asp.net, C#, HTML5, Silverlight, SQL Server, Microsoft Azure, Microsoft Office Suite

Charter One Bank, Cleveland, OH JAN 2013 – NOV 2013

QA Analyst

The project was enhancement and maintenance of their web application ensuring the registered customer to have online payment access to their accounts and also allow new customers to register. When the customer logs on to the website, he/she can view the account details; sign up for Email notification if it is not setup, view statements and make payments. The web application uses extensive security feature to safeguard the privacy and interests of the customer and to check and verify the information provided by the customers. Customers can view their statements and make their payment online. In addition, customers may choose to purchase a customer credit cards.

Responsibilities:

Analyzed the requirements from product requirement & functional requirement document to develop Test Plan.

Created Test Cases based on Requirements Document to cover various scenarios for Functional, Positive and Negative Testing.

Carried out Manual Function testing to verify basic functionality.

Performed Automated Workflow Testing of the front-end application using Quick Test Professional (QTP).

Created Standard, Text, and Bitmap Checkpoints using QTP to check for the application to be in the correct state, have the right values, and load the correct images.

Defined UI Checkpoints to check frames, text boxes, buttons, radio buttons, lists, combo boxes, hypertext links, image links and images.

Wrote SQL queries to verify back end test data.

Conducted Black Box Testing, GUI Testing and Regression Testing.

Reported and tracked defects using JIRA, considering Defect Severities and Priorities.

Participated in Cross-functional team meetings to discuss project status and critical issues.

Environment: QTP, QC,JIRA, Java, SQL

Universal Travel Dec 2010 - Dec 2012

BA/QA Analyst

The project was a website portal enhancement from an information only site to upgrade to a booking engine for flight reservations, hotels and cars. The scope of the project was for end users to be able to search multiple flights, sort based on price, timings, no of connections etc and then proceed to booking, special requests, and reservation confirmation.

The goal was to enhance the site to better represent the company on the web and improve sales while providing convenience to their customers.

Responsibilities:

Gathering, analysis and documentation of Business Requirements and user stories based on market research and the company requirements.

Representing the stakeholders (owners) in all communications regarding requirements and design with a contracted off-shore development company.

Participated in regular requirements, status and training meetings with off-shore development and testing team.

Review of test plan, manual test cases written by testing team and create new test cases

for missing or newly developing user stories. Involved in complete manual functional, smoke, regression, integration, user acceptance and end to end testing of the website, from the beta phase through different phases up to the final release of enhanced site.

Bug logging, tracking, retesting, escalating and closing them out.

Creating automation scripts using QTP for regression testing.

Running a daily and release based smoke test using automation scripts and logging any bugs using QC.

Maintaining and running daily reports of the site transactions.

Customer support for all website related, questions, issues and dispute management.

Working on the backend independently and with consolidators and airlines in Sabre/ Amadeus to manage, append, execute ticketing and refund processing.

Involved in the implementation of second level of enhancements and new features, including the +/- 3 days search feature.

Environment: Sabre, Amadeus, HTML, MS Office Suite, IE, Chrome and Fire fox.

Education and Certifications:

Masters in Philosophy from University of Mumbai.

QA Training.

Certified Scrum Master Certification.

Working towards CBAP and PMP certifications.

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