Customer Service Assistant

ADAM M. WESNER

** ********** ****** **********, ** 11758

**********@*****.***

(917) 600 – 8138

OBJECTIVE : UTILIZE MY EDUCATION AND EXPERIENCE IN A GROWTH ORIENTED POSITION WITHIN THE HOSPITALITY INDUSTRY.

HIGHLIGHTS OF QUALIFICATIONS

Highly reliable self - starter, can be counted on to complete assignments without supervision. Special talent for relating well with people in any category. Good eye for detail, well organized, skilled in setting priorities, and effective in time management. Proficient in CLS, HIS, FIDELIO, OPERA, MARSHA, WINDOWS, AND EXCEL software. Certified Fire Safety Director.

EMPLOYMENT: MAVERICK CAR SERVICE, NYC

UBER TECHNOLOGIES, LONG ISLAND CITY, NY

CONTRACTOR / OWNER

Becoming an owner/ contractor for an online point to point pick up car sevice serving the tri - state area and building new clients and relationships. Working extensively throughout the five boroughs with minute to minute customer service in fast paced environment.

RADISSON MARTINIQUE, NYC

ASSISTANT HOUSEKEEPING MANAGER

Assist to oversee daily housekeeping operations, staffing of employees, inventory controls, room and floor inspections to ensure the highest standards for the guest and hotel. Assist and monitor that all procedures are being implemented correctly and properly. Ensure that budget and inventory is closely monitored for daily variances. Having daily meetings and cross training employees with other departments for effectiveness.

THE ALEX HOTEL, NYC

ASSISTANT HOUSEKEEPING DIRECTOR

Supervising staff levels to both maximize staff output and hotel profitability. Responsible for providing additional assistance to other departments whenever needed. Identifying training needs and implementing programs for effective customer service. Responsible for assisting and enforcing proper staff procedures.

EDUCATION: ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION

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