Customer Service Representative
Resume:
Urmi Dhokia
Phone No: 416-***-****
Email: *******@*****.***
Dear HR Manager,
It is with great anticipation that I am applying for position Customer Service Representative. Please accept my cover letter and resume.
As you will notice from my resume have an extensive theoretical knowledge in operations and management that I feel would surpass your expectations. Currently I am pursuing CIFFA Certificate program that can help me bring the updated knowledge into practice and improvise the existing running operations by keeping in mind the best interest of the company.
I expertise in superior customer service, where I have been able to build strong and long lasting relationship with new customers as well as retain existing customers. My previous experience has helped me to develop my communication skills, accountability, attentiveness, and ability to read customers. As you will notice from my resume, I have completed International Business Administration program at Seneca College. My experience at Seneca College has helped me develop time management skills and has improvised my working skill under pressure. My program at Seneca College has helped me achieve theoretical knowledge related to international business norms.
This job opportunity will give me first hand industrial experience and understanding of the practical operation related to business management and transportation business.
I look forward to following up with your incorporation. Thank you for your time and considering my resume.
Sincerely,
Urmi Dhokia
Urmi Dhokia
North York, ON M2J 1M6
Phone : +1 (416) -529-1209 Email : *******@*****.***
OBJECTIVE
To obtain a full time position in an organization that can offer me environment to grow and implement all the theoretical education practically keeping in mind the company target and goals.
HIGHLIGHTS OF QUALIFICATION
Possess the ability to tailor myself according to the task and responsibility.
Have remarkable leadership, interpersonal and organization skills.
Develop and implement marketing strategies.
Successful application of strong analytical and problem solving skills, as well as have attention to details.
Prospect and develop new exciting business relationships.
With excellent professional attitude to learn and explore in competitive environment.
Strong developed communication skill throughout my academic year.
Have ability to work under pressure with tight deadlines and conflicting priorities, while following the company protocol.
Efficient in Microsoft office and IOS.
EDUCATION
Essentials of Freight Forwarding - CIFFA Certificate Program Pursuing April, 2016
International Transportation and Trade – CIFFA Certificate Program December 2015
Business Administration- International Business (BAB) - Seneca College April 2015
Intercultural Behavior and Communication
Knowledge of transportation and customs procedure
International Business Management
Quality Control management
Analytical and strategic skills in the Canadian context.
Master of Commerce (M.COM) - University of Mumbai April 2013
Accounting
Business Economics
Administrations
Bachelor of Commerce (B.COM) - University of Mumbai April 2011
Bookkeeping
General Business Principles
Decision Analysis
WORK EXPERIENCE
AN & Associates. 2016 Febuary Toronto, Canada
Customer Representative
Maintaining inventory records
Ordering products
Sales
Triumph Express Inc. 2015 May Toronto, Canada
Data entry and Invocing for export department.
Documentation
Filling
COLLEGE EXPERIENCE /EXTRA CURRICULAR ACTIVITIES
SMILE Mentor (Seneca College) 2015 Toronto, Canada
Acting as a guide and knowledgeable resource for new international students.
Assisting new students in developing strategies to succeed in their college tenure.
Create a resource platform and help grow network within college.
Go through the college code of conduct and answer any query.
To follow up with the student about his/her college life.
Update the students with events and opportunities that would interest them.
Head of Department Fine Arts 2008-2011 Mumbai, India
Planned and organized college events.
Delegated tasks and ensured completion.
Conducted various Inter College Events and represented the college as Student Ambassador.
Allotted Finances for college events keeping in mind budget allocated by Student Council and college guidelines.
Head of Student Council 2008-2011 Mumbai, India
Organized various intra and inter college level events and received recognition for the creativity and for an efficient show.
Raised funds via small business enterprises and created marketing strategy to honor them.
Coordinated and collaborated with other departments and college management.
ACHIEVEMENTS
Have achieved highest performance rating in cultural events during my tenure.
Have achieved a GPA score of 3.40.
Contact this candidate