Customer Service Representative

Nitasha R. Haskin

**** **** ***** ** #37-832-***-****

Houston, TX 77055 832-***-****

*******************@*****.***

Objective

Seeking a position where communication, organization, and teamwork will be used to enhance profitability and customer/company satisfaction. Utilizing skills to think quickly in complex situations and solve challenging issues independently or in team work environment.

Summary of Qualifications

Self-motivated, highly detail oriented, analytical, and results driven. Excellent written and verbal communication skills. Strong interpersonal skills. Extremely proficient in QuickBooks, 60 wpm, Microsoft Word, PowerPoint, Access, Excel,ADP, and Outlook.

Education

James Madison Senior High, Houston, TX. Graduation date: May, 2005

University of Texas, Austin, TX

Professional Experience

July 2011 – Present – Sonic Automotive

Landrover/Jaguar Central - November 2014 – Present

Loaner Car and Appointment Coordinator &

Head Service Cashier/Warranty Administrator Assistant

Scheduling service work in the service department with or without loaner vehicles and for selling additional needed service to customers

Obtains customer and vehicle data prior to arrival for scheduling

Checks on progress of repair throughout the day.

Maintains Warranty payments from manufacturer upon completion of repair work covered under warranty

Receives payments for goods and services and record the amount received on repair orders and/or counter tickets

Balance and record totals of counter and repair orders at the end of each day.

Maintain records and prepare reports and correspondence

Conduct investigative work and input data in regards to customer repair orders and history

Maintain service files and file rooms containing previous repair order files

Assist shuttle drivers and customers taking the shuttle as needed

Maintain extended warranty/insurance tickets and payments for claims

Maintain and reconcile gas card transactions for entire dealership

Perform receptionists/clerical duties as requested (file, fax, email, spreadsheets, etc.)

Momentum Volkswagen - February 2012 – November 2014

Head Service Cashier

Receives payments for goods and services and record the amount received on repair orders and/or counter tickets

Balance and record totals of counter and repair orders at the end of each day.

Maintain records and prepare reports and correspondence

Conduct investigative work and input data in regards to customer repair orders and history

Maintain service files and file rooms containing previous repair order files

Assist shuttle drivers and customers taking the shuttle as needed

Maintain extended warranty/insurance tickets and payments for claims

Maintain and reconcile gas card transactions for entire dealership

Perform receptionists/clerical duties as requested (file, fax, email, spreadsheets, etc.)

Sonic Automotive - December 2011 – January 2014

Catering Coordinator

Setup catering for every Saturday of the month with restaurants that are in accord with company guidelines, budget, specific quantity, and special accommodations

Momentum Audi - July 2011 - February 2012

Sales Receptionist

Greet visitors, determine their need, and direct them to the appropriate department

Answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed

Assist various departments with special projects

Perform clerical duties (file, fax, email, spreadsheets, etc.)

Maintain customer license plate log

November 2009 - April 2011 - ACS, Houston, TX

Customer Service Representative/ Telephone Bank Teller

Assist customers with banking account information; transaction activity, etc.

Assist customers with providing additional service/products to better their personal/financial needs

Assist customers with making payments

Client encounters consisted of utilizing decision making skills to approve any high risk transactions.

Complex Trained to complete maintenance and preparation of certificate of deposits, IRA accounts, and Trust accounts

August 2007 - May 2009 Live Oak Construction, Houston, TX

Administrative Secretary

•.Assisted Administrators with contacting tenants for roofing repairs

•.Assisted with accounts receivable and accounts payables

•.Assisted with preparation of contract proposals and bids

•.Ordered materials for contract and day-work jobs

•.Helped maintain status of contract jobs. Ran errands

•.Created filling systems and customer reviews

•.Faxed, copied, scanned, filed, created spreadsheets

•.Assisted administrators with contacting new prospects

June 2004 - June 2005 Exxon Mobile Corporation, Houston, TX

Office Clerk

•.Assisted geologist with assignments and data entry

•.Monitored phone calls

•.Organized equipment and check inventory

•.Took detailed notes on plans and events

•.Assist with research on geologist assignments

References - May be furnished upon request.

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