Sales Customer Service
Resume:
RESUME
SHAH KINCHAN HASTIMAL
M: 992-***-****
Career objective :
To make the optimum use of my strength and capabilities to het the best result and to contribute the maximum share in the success journey of the organization. Personal Details :
Date of Birth : 24-01-1986
Gender : Male
Married status : Unmarried
Religion : Hindu
Nationality : Indian
Hobby : Chess, Music
Language Known : Gujarati, Hindi, English
Permanent Address :
Navpad Bunglow,
Opp-Kirti society,
Near varsoda ni Chawl,
Ramnagar,
Sabarmati,
Ahmedabad-380005.
E-mail Address :
*******.****@*****.***
Contact No :
Qualification Details :
Exam Board /
University
Passing Year Percentage Medium
S.S.C. G.S.E.B. April-2001 84.14% Gujarati
H.S.C. G.H.S.E.B. March-2003 59.23% Gujarati
F.Y.B.Sc. Gujarat
University
April-2007 59.00% English
S.Y.B.Sc. Gujarat
University
March-2008 57.00% English
T.Y.B.Sc. Gujarat
University
April-2009 50.00% English
Computer Knowledge :
Ø Basic knowledge
Ø MS excel, Powerpoint,, OutlooK
Ø C PROGRAMME
Ø Internet
Work experience :
Ø India Infoline insurance ltd as a sales executive from july-2009 to june 2011
Job profile:
Ø It was an indoor selling. Telecallers invited the customer to our office and we gave presentation to our customer and tried to convience them about life insurance and sell the insurance. It was a venue –concept. Work experience :
Ø HOME TOWN LTD-A RETAIL DIVISON OF FUTURE GROUP as a demonstrator FROM JUL-2011 TO DEC-2011.
Job profile:
Ø I had handled the stall of saint–gobain weber ltd. It was dealing with construction chemicals.
Ø I had to Explain the difference of cement and adhesive by giving live demo to our walking customer.
Ø Also explained the benefits of adhesive and sell the product and try to achieve the target at the end of month.
Ø I was also responsible for cleanliness, stocks & sale in the given section Work experience :
Ø @HOME –a retail division of nilkamal Ltd as a customer care associate from 12/2011 to till date.
Job profile:
Ø I have handling the department of furniture.
Ø I meet with staff & managers to discuss about the monthly target On Saturday.
Ø To track fast moving and slow moving sku for better sales flow Ø Reporting to DM – department manager & SM –store manager Ø I am also responsible for maintainence, cleanliness, stocks, V.M., and accessibility of the products.
Ø I sell FURNITURE PRODUCT,it is a indoor selling.if we sell the product, we will get incentive.
Ø Follow the customer by telecalling to inform about the promotional Offer.
WORKING KNOWLEDGE :
Ø Excellent display knowledge & conviencing skill. Ø Computer operating –through MS office
Ø Inventory management in assigned section & category Ø Complete co-ordination with CSA – customer service associate & MA- merchandise analyst.
Ø Following Sop as per company norms.
Ø Handling team and also team’s work extra curricular. Ø I am also appear in product champion test is held once time in a month. Work experience :
Ø TBZ-THE ORIGINAL WORKING AS A CUSTOMER SUPPORT
EXECUTIVE FROM JAN-2013 TO TILL DATE.
Job profile :
Ø To look after sales staff.
Ø Attending to walk-in customers.
Ø Promote sales by detailing products to customer, providing information and helping in selecting the product.
Ø Keep an eye on the products in the store and responsible for any pilferage in store.
Ø Making customer aware of any schemes, discount, and promotional offers. Ø Maintaining the discipline and decorum of the store. ØManaging the display of the products and taking care of visual merchandising.
Ø Stock taking on a day to day basis and taking inward of good stock. WORKING KNOWLEDGE :
Ø Collect wedding data from walking customer for helping to achieve our sales target
Ø Participate in the ATL, BTL activities like roadshow, jewellary education programme to create awareness about jewellary and generate footfall. Ø Excellent display knowledge and follow sop as per company norms. Ø Prompt our new collection by distributing our guideline book. Ø Explain jewellary membership plan and try to convience him to enroll form for future sales.
Ø Reporting to our SO-sales officer and CRO-customer relation officer. Place : AHMEDABAD
Date :
Yours Sincerely,
Kinchan H. Shah
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