Customer Service Sales

Turkesha N Newsome

**** ******* ****, ********** ** 63031

314-***-**** – *********@*****.***

Providing 10+ years of experience in customer relations. I work cooperatively with others; recognizing the importance of group and personal goals. Providing excellent service while communicating in a professional, positive and respectful manner.

PROFESSIONAL EXPERIENCE

Customer Care/ Dispatcher

May 2015 to Current

ROSE INTERNATIONAL-Chesterfield, MO

Hussmann

Generate in and outbound calls, for new and existing strategic accounts, technicians, and coordinators regarding variety of request; such as developing service orders, work orders, and estimated times of arrival and dispatch work order to technicians.

Working multiple web systems specifically assigned to territories; while keeping daily records of service and work orders via prepared spread sheets.

Validator

October 2014 to December 2014

ROSE INTERNATIONAL-Chesterfield, MO

Verizon Wireless

Verifying and validating the product sold by vendors in the Verizon system.

Utilizing up to seven Verizon’s systems simultaneously; while validating product and services that were new, existing, upgrades, downgrades or movement completed, active, pending or cancelled orders.

Contacting customers to verify authorized sales

Assistant Store Manager

September 2013 to October 2014

VITAMIN WORLD- Hazelwood, MO

Responsible for the career development retention and success planning for the store’s associates including scheduling, training, development performance in all aspects of the business.

Day-to-day operations included in managing, supervision, training, scheduling and purchasing.

Exceed sales goals and objectives, also maintaining finical spreadsheets including bank transactions, deposits and recovery of receipts.

Direct Care Worker

September 2012 to October 2013

BRIDGES OF MISSOURI-ST. Louis, MO

Keeping record of reports, including federal- and state-mandated forms.

Accompany traumatic brain injury clients to and from group sessions, doctor appointments and field trips.

EDUCATION

Associate of Arts: AA, October 2016

St. Louis Community College- Ferguson, MO

CERTIFICATIONS

CPR/ AED First Aid Certified

AFFILIATIONS

Missouri Coalition for the Environment (MCE)

SKILLS

Communication; verbal and written, understanding of medical verbiage, detailed orientated, accounts payable, critical thinking skills, call center, dispatching, customer service, managing, MS Windows, MS Excel, office, MS Outlook, Power point, Share Point, MS Word, Payroll, purchasing, quality assurance, sales, scheduling, spreadsheets, supervision, training, development, and validation

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