Leadership Strategic influence collaboration

Nick Lombardi

*** **** ****, *******, ** ***** • 508-***-****

act7wg@r.postjobfree.com • https://www.linkedin.com/in/nlombs

Objective

Secure a leading role in a growing organization where I can leverage my experience and skill set to make invaluable contributions to corporate objectives. Seeking a dynamic environment where I can apply my proven management style while pursuing new technologies to advance the infrastructure and application road maps to accomplish corporate efficiencies.

Specialties

Specialties: Leadership, team building and collaboration, strategic influence, mentor, motivator, crisis management, strategic planning, budget management, application implementation and support, security, hands-on manager, operations, vendor management, corporate standards, license compliance, agile methodologies, ITIL

Professional Experience

Cervello

Director Managed Services July 2015 – January 2016

Researched all Managed Service contractual commitments, statements of work, and projects in each practice to identify commonality to support analytics, financial planning, and Customer Relationship Management applications

Collaborated with Delivery Directors on Services delivered in each of the practices across the organization utilizing reason and exchange to influence the value of long term managed service contracts

Identified and corrected financial discrepancies between contractual commitments and collections realizing increased revenue

Developed framework for standardizing a Managed Service offering

Met with existing customers to transition their consulting services to a Managed Service

Pursued new opportunities for Managed Service business, including Shire Pharmaceuticals

Established relationship with a new third party IT vendor reducing costs and significantly improving services provided to the organization

Initiated the implementation of OneLogin Identity Access Management

Solely built issue tracking system utilizing Countersoft Gemini software

Data Intensity

IT Director April 2013 – June 2015

Centralized all IT functions including, all software procurement, corporate applications, employee hardware management, software licensing, and vendor management from disparate engineering departments

Leader for building, mentoring, coaching, and motivating a team including manager, architects, engineers, project managers, and help desk

Vendor management for hardware, software, and facilities with companies including Dell, HP, Microsoft, and National Development

Managed the merge of 3 domains into one from corporate acquisitions

Met compliance for PCI, SOX 2, worked towards HIPAA

Built Network Operating Center (NOC)

Developed software asset management department to manage all software licensing and compliance

Introduced and implemented corporate standards in respect to IT services

Led Security Emergency Response Team who addressed security threats to company and customer hosted environments

Directed the implementation of VMWare virtualized desktop infrastructure to manage security for off-shore teams

Utilized hybrid agile kanban to managed projects and critical issue resolution

Additional responsibilities include management of other departments

System Operations - April 2013 - April 2014. Managed team responsible for data center operations

Storage Engineering - October 2013 - April 2014.

Led team including offshore resource to improve stability in storage environment

3Par, NetApp, Backup Exec, NetBackup

Monitoring - January 2014 - July 2014.

Restructured department to align with company strategies and goals. Identified large software licensing discrepancy and achieved compliance within 6 months

SiteScope, Solarwinds

Acting Senior Security Officer - October 2014 – June 2015 assumed security responsibility for both corporate and customer hosted environments

Percussion Software

Senior Director Cloud and IT Services 1996 – 2012

Built, led, motivated, coached, and mentored teams across multiple offices including Boston, London, and Los Angeles

Created Cloud DevOps team, built Content Management Cloud product utilizing Amazon Web Services (AWS)

Followed agile mythologies utilizing Atlassian Jira for Cloud Product Development

Maintained 99.9999% network and business application uptime

Integrated Argentina out-sourced Engineering organization

Cultivated and maintained key business relationship with executives and business partners

Vendor management, negotiated lower cost contract with 1333% bandwidth improvement

Implemented Netsuite ERP solution including CRM and Financial solution

On-time, under budget, design, plan, and execution of corporate headquarters facility modernization

Replaced outdated Lotus Notes email platform with Google Apps for Business solution

Managed Professional Service implementing enterprise content management systems for clients including US Department of Health, Autotrader, CDC and Mass.gov

Grew IT and Technical Support organization including remote staff

Virtualized corporate environment in 2007 on VM Ware

Vetted and contracted managed services company to acquire expanded and deeper technical skill set for diverse Windows, Linux, and Mac environment

Built technical support models from the ground-up to support world-wide customer using Domino Lotus Notes tools and Java based Content Management systems

Initial infrastructure set up for Percussion spin-off startups

After 10 successful years managing remote offices in London, San Francisco, and Los Angeles, centralized Technical Support operations to Boston reducing costs, centralizing services

Maintained 90% + customer retention / support contract renewals 1998 – 2012

Developed and cultivated multiplied support models for various product lines

Moved headquarters data center with less than 1 hour of downtime

MEDITECH

Programing Supervisor 1990 - 1996

Managed Implementation Engineers for healthcare information systems (HCIS)

Created systems, wrote custom conversion tools to move protected health information (PHI), facilitated go-live process for fully integrated HCIS

24x7x365 Data migration, custom implementation and application support

EDUCATION:

The University of Rhode Island, Kingston RI

Bachelor of Science - Applied Mathematics

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