Manager Customer Service
Resume:
Ronald Baxter
***** ******* ****** ********** ** 60544
**.****@*****.***
CAREER SUMMARY
** ***** ** **** ************* experience, coupled with Research and Development (formulation and process development), and built many relationships throughout the food industry through direct Customer interaction with Technical Support and Audits. ACHIEVEMENTS
● Met and exceeded all Key Performance Indicators (KPI) goals for 6 years straight
● Increased sales by 50%
● Expanded the work force by 50%
● Developed a new line of Japanese Style Bread Crumbs
● Developed a Stuffing Crumb process
● Developed a Crouton Cube process
● Received the North American Research and Development Award in 2000
● Member of the initial Mentoring Program
OBJECTIVE
To lead and Mentor a focused team that produces quality products, and develops / integrates processes that build sales, profitability, and value throughout the manufacturing chain. PROFESSIONAL EXPERIENCE
Newly Weds Foods 2009 July 2015
Yorkville, IL. Seasoning Division
PLANT MANAGER
Accomplished leader with proven ability to improve operational performance and provide customer focus. Drive factory execution, build alliances, manage change and implement initiatives that support organizational effectiveness. I have direct accountability for profit and loss, and management for all departments responsible for complete fulfillment of customer orders, including: Production, Engineering, Quality, Planning and Scheduling, Purchasing, Maintenance, Warehousing, Human Resources, and Customer Service. I manage a direct staff of 9 with responsibility for 150 employees across 3 shifts at 2 separate locations. During this time we have grown our sales by 50% at this facility. Newly Weds Foods 1998 2009
Chicago,IL Batter and Breader Division
MANAGER – RESEARCH AND DEVELOPMENT TECHNICAL SERVICES / PROCESS DEVELOPMENT
Lead a cross functional team in all phases of the Product Development process from concept evolution to innovative bench top development and successful production implementation. My responsibilities include Field Service work with customers relating to quality, process improvement, all aspects of the Pilot Plant Operations, Customer training, trouble shooting, and cost reduction through production line assessments. Major accomplishments include:
● Established strong working relationships with many national chain account and processor customers.
● Developed a new line of Japanese Style Bread Crumbs (Hard Crumbs) by modifying the established process and formulation
● Developed the stuffing Crumb process and formulations.
● Key account contact for various National Chain Accounts
● Developed and implemented a “Stuffing Cup” project
● Developed the formulas and process for our crouton process
● Developed and trained junior technologists in the necessary technical knowledge, skills, and abilities to actively contribute to the product development team Newly Weds Foods 1985 1998
Chicago,IL Batter Breader Division
PRODUCTION DEPARTMENT MANAGER / SUPERVISOR
Department Manager / Supervisor for the following departments: Ice Cream Cake Roll, Food Service Packaging, Blending, Japanese Style Breadcrumb, American Style Breadcrumb, and Warehousing. Responsibilities included learning our different process and formulations of our various product lines, supervision of personnel and their safety, departmental budgeting, quality control, waste management inventory control and production scheduling. Major accomplishments include:
● Participated in the start up of the Auto Bake Lines in Chicago.
● Managed Inventory control
● Developed and implemented the changes for production schedules to include the grinder screen set up and the type of bread to be used for each product
● Coordinated the CDL Third Party Certification program in the Warehousing Department
● Relocated multiple Food Service Lines. Started up the initial Vertical Form Fill and Seal machines.
EDUCATION & ORGANIZATIONS
ROOSEVELT UNIVERSITY BACHELOR OF SCIENCE DEGREE BUSINESS MANAGEMENT GRADUATED WITH HONORS
Member Institute of Food Technologists (IFT)
Certificate Science and Technology of Frying (IFT) Continuing Education ConAgra Mills Flour training short course
University of Nebraska Functional ingredients short course JBT Equipment Seminar
AIB bread baking short course
Certified in CPR and First Aid
RECOGNITION AWARDS
RECEIVED THE NEWLY WEDS FOODS RESEARCH AND DEVELOPMENT AWARD FOR THE YEAR 2000
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