Customer Service Sales

Neal El-Qaoud

****.*******@*****.*** 902-***-****

EDUCATION

Bachelor of Commerce: Finance & Marketing, Saint Mary’s University, Halifax, NS 2016

Specializing in commercial Finance, marketing strategy & execution

Saint Mary’s Inter Collegiate Business Competition 2013

Enactus Saint Mary’s: Project Manager: Help Hunger Disappear, National Topic presentation team (2 years)

PROFESSIONAL EXPERIENCE

Hardware Department Associate, Canadian Tire, Lower Sackville October 2015 – Present

Provides excellent customer service to all customers entering the store. Connects with customers by sharing knowledge and experience of fishing/hunting.

Identifies and evaluates customers’ needs, guides customers to the location of requested items and explains technical details of merchandise.

Sales & Marketing Manager, Protocol Payments, Halifax September 2014 – September 2015

Creating and managing innovative marketing campaigns and strategies in order to drive business and increase sales for new territory in Halifax.

Develop new business via telephone and mass communications such as email in addition to social media to introduce unique company position and competitive advantage.

Conduct a thorough needs as well as cost benefit analysis for client to determine how Protocol Payments can help client deliver innovative payment processing solution and cost savings.

Building and maintaining relationships with members and business in the community in order to generate client referrals

Selection Specialist, O’Regan’s Automotive group, Chevrolet Halifax April 2014 – November 2014

Qualify buyers by understanding their needs, requirements and lifestyle interests. Demonstrating understanding by showcasing car model to their required taste while developing and maintaining rapport.

Demonstrate automobile knowledge by explaining features and characteristics, taking customer for a familiarization drive and explaining company value, manufacturer warranty and extra services such as protection options for the customers’ investment.

Close sales, overcome objections and negotiating price while maintaining as much gross margin as possible. Completing sales contracts, explaining provisions and financing or leasing options.

Preparing vehicle for customer delivery while ensuring all necessary legal and administrative paperwork is completed without errors or delay and maintaining relationship after sale to increase customer referral.

Client Trainer, Advantage Wireless (Telus Business Store), Burnside May 2013 – July 2013

Client Trainer for B2B & retail customers in addition to staff at three store locations (Burnside, Sackville, Halifax)

Conduct in-house presentations as well as travel to customers’ business for client training on new company devices and systems. Developing manuals for client use to maximize learning and offer seamless integration from Bell or Rogers’s to new Telus products

Telus Learning Centre Program ambassador: Working with store managers, regional learning center program managers as well as national learning center trainers to ensure proper delivery of program for clients and sales staff at store.

Named #1 Telus Client Trainer for month of June 2013, determined by customer satisfaction surveys and score.

Sales Consultant, Bell Aliant, MicMac Mall April 2012 – February 2013

Top Performers candidate: Amongst highest customer acquisition/new activations for region.

One of the top sales by numbers for cellular activations at store.

In house business plan specialist and main contact at store level.

Helped with the arrest of organized crime unit from Montreal working with HRP. Individuals committing identification fraud and credit card fraud.

Digital Imaging Sales Associate, Future Shop, Bayers Lake September 2011 – April 2012

Sales of digital imaging products as well as cross selling with other departments (home office, home theatre etc)

Explored customers’ needs and wants; presenting them with an ideal solution for their inquiry.

Delivered top notch customer service, repeat business from referrals and new business relationships.

Top 10% Digital Imaging associate, Canada.

Top 1% Digital Imaging Associate for month of December 2011

Franchise Manager, University First Class Painters, Dartmouth East April 2011 – September 2012

Running of my own university painting franchise.

Managed all aspects of sales, operations & marketing including recruiting & training of painters; door to door marketers.

Performed prospecting for business, job estimates, contract negotiating and signing.

Total Revenue of $43,000 for the summer, 38% profit margin, Managed of crew of 14 employees,

Neal El-Qaoud

****.*******@*****.*** 902-***-****

Community Projects

Campus Ambassador, Canada’s Next Top Ad Exec, Saint Mary’s University September 2015 – March 2015

Acting as an on campus advocate for Canada's largest and richest case competition course offered to undergraduate and graduate business students.

Responsibility for promoting the competition at Saint Mary's University with the goal to actively engage and educate students on the competition

Fostering relationships with key contacts to ensure project success, organizing information booths & sessions.

Increasing on campus awareness through social media and direct student engagement.

Taking the role a step further by:

Setting up workshops in partnership with the writing center, Sobey School of Business as well as select faculty and the dean of business to ensure success for students participating in the competition.

Students will participate in 4 workshops aimed at improving case writing, analyzing, and critical thinking skills.

One additional workshop conducted taught on presentation tips and tricks and improving delivery upon presentations that may be used during the competition or in other classes and projects as well.

Project Manager, Help Hunger Disappear, Saint Mary’s University September 2012 – April 2013

Developing and executing effective marketing and project strategy for Help Hunger Disappear project in Partnership with Campbells Canada and Feed NS.

Running short term projects aimed at raising money and food donations for local food bank. Participating in numerous events including the great Canadian food drive as well as Halifax Parade of Lights.

Leading a group of up to 60 students at various events; our team raised a total of 41,000lbs of food granting us second national runner up for the project challenge in Canada.

Project Development Member, Access-Ability, Enactus Saint Mary’s University September 2011 – April 2012

Developing project access-ability with faculty advisors and other team members in order to remove barriers to employment and entrepreneurial success for individuals with physical and intellectual disabilities.

Creating awareness of challenges individuals with disabilities face by organizing “a day in a wheel chair” for students to participate in on campus.

Mentoring and coaching entrepreneurs in partnership with Entrepreneurs with Disabilities network in Halifax on business plan writing, guiding marketing strategy, increasing online and social media presence, project proposals, presentations as well as branding.

ADDITIONAL INFORMATION

Languages: Fluent in English & Arabic. Conversant in French.

Well travelled: Been to over 10 countries.

Ice hockey fanatic: Playing in pick up games a few times a week in addition to participating in a few ice hockey league intramurals.

Saint Mary’s University Rugby 2010-2012

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