Customer Service Data
Resume:
JAMES W. HARRIS
North Richland Hills
TX, 76180
*******@*****.***
I have several years of experience in Logistics. I have 7 years of Military in logistics,3 years with UPS as a trainer,1 year with Verizon, 3 years with Target and 3 years with Cyprus Rod . I'm a very hard worker. dependable, flexible, self motivated, work well with others can able to adapt to a fast pace environment and can work any shift plus overtime. I fully understand the importance of supply and demands and meeting deadlines’ also have several years of CSR experience I data
entry.
07/15 – 2/16 Recent Cornerstone
My assignment, McKesson
Responds to situations where first-line product support has failed to isolate or fix problems in software.
Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering, offering and/or soliciting input.
Provides support to customer/users where the product is highly complex or technical in nature and may write supporting technical documentation.
Take ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to customer inquiries.
Use skills, discretion, independent judgement, best practices and knowledge of internal/external business issues to improve product and services.
Solves complex problems and take a new perspective on existing solutions.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
Work independently, receives minimal guidance, and acts as a resource for colleagues with less experience.
Clearly demonstrates technical expertise within their technology
2014 – Current UPS, Ft Worth, TX
The UPS Package Handler position is a physical one in which package handlers constantly lift, lower and slide packages weighing between 25 and 70 pounds. It is a very fast-paced position. Package handlers can work full or part time.
The package handler position is great for parents and college students who may have limited time availability as part-time package handlers generally work three to four hours a day, Monday through Friday. About 82 percent of the UPS workforce is involved with package handling, driving motor vehicles or both. UPS promotes from within so the package handler position is a great entry-level position for those individuals who want to reach higher levels in the organization.
2008 - 2012 Cognizant Technology Solutions, Ft Worth, TX
Researched and resolved Technical and order issues for Field technicians and internal agents in a timely matter. Resolves and troubleshoots customer issues concerning voice data communications. Provided excellent customer service and listening skills. Performs system diagnostics and remote upload and update of applicable software to resolve product service delivery issues. I'm flexible to most work schedules and I work well alone and with co-workers
2007 - 2008 Time Warner, Irving TX
Tier II Data/Technician
Researched and resolved Technical and order issues for Field technicians and internal agents in a timely matter. Resolves and troubleshoots customer issues concerning voice data communications. Provided excellent customer service and listening skills. Performs system diagnostics and remote upload and update of applicable software to resolve product service delivery issues. I'm flexible to most work schedules and I work well alone and with co-workers
.
2006 - 2007 T-Mobile, Frisco, TX
Tier II Data/Technician
Researched and resolved Technical and order issues for Field technicians and internal agents in a timely matter. Resolves and troubleshoots customer issues concerning voice data communications. Provided excellent customer service and listening skills. Performs system diagnostics and remote upload and update of applicable software to resolve product service delivery issues. I'm flexible to most work schedules and I work well alone and with co-workers
2005 – 2008 Target, Plano/Hurst TX
Responsible for loading and unloading Trailers and stocked the store, operated a power truck.
2000 – 2006 Sprint PCS Ft Worth, TX
Tier II Data/Voice Technician
Researched and resolved Technical and order issues for Field technicians and internal agents in a timely matter. Resolves and troubleshoots customer issues concerning voice data communications. Provided excellent customer service and listening skills. Performs system diagnostics and remote upload and update of applicable software to resolve product service delivery issues. I'm flexible to most work schedules and I work well alone and with co-workers
2000 – 2003 Cyrus Rod Chicago, IL
Fork Lift Operator
Responsible for loading and unloading Rail Cars at a fats pace keeping safty in mind
1996-2000
Allstate Insurance Company South Barrington, IL
CSR, Retention Specialist, Sales and Claims
1995 - 2000 United Partial Service
Responsible for loading trailers at a extremely fast pace. I was promoted to a Trainer.
Customer Liaison. Ensured appropriate restitution provided to claimants. Performed quality control processing of applications and assisted clients with product selection. Trained employees on both time and task management.
Additional Skills
1. Ability to use the Vocalic system, read production schedules, customer orders, work orders, shipping orders, or requisition to determine items to be moved, gathered, or distributed.
2. Assembles customer orders from stock and places orders on pallets, or conveys orders to packing station or shipping department.
3. Fills hand bills, work orders, or requests for materials, or other stock items and distributes items for shipment.
4. Transports materials and items from receiving, storage, or work sites to other designated areas.
5. Sorts and places materials or items on racks, shelves, pallets, or in bins according to predetermined sequence such as size, type, style, color, or product code.
6. Sorts and stores perishable goods in refrigerated rooms.
7. Opens bales, crates, and other containers.
8. Counts items for distribution within plant to ensure conformance to company standards.
9. Records amounts of materials or items received or distributed.
10. Uses computer to enter records or retrieve information.
11. Attaches identifying labels to materials or marks information on cases, bales, or other containers.
12. Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand.
13. Loads materials into vehicles and installs strapping, bracing, or padding to prevent shifting or damage in transit.
14. Lifts heavy objects by hand or with power jack.
15. Operates industrial pallet jack or power fork lift to assist in loading or moving materials and products.
16. Uses protective equipment as required or as necessary.
TECHNICAL/COMPUTER SKILLS
All Windows Applications Network Elements
Microsoft Office Clarify and Vision Related
Technical Support
PCS Data Impacting Systems A+ Training
GUIs Applications
EDUCATION
El Paso Community College Spring 1982 – Fall 1982
General Studies (coursework – no diploma awarded)
El Paso TX
Dunbar Vocational High School September 1972-June
1976
Diploma
Chicago IL
MILITARY SERVICE Data Entry Training
US Army 1976-1983 Computer Operator
James W. Harris
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