Active Directory Engineer
Resume:
Derek J. Seaborn
Concord, NC **027
Telephone: 804-***-****
Electronic Mail: *****.*******@*****.***
SUMMARY
Seasoned System and Support Technology Administrator seeking a permanent position
Exceptional problem solving aptitude, dependability, leadership and communication skills
Over 9 years in the IT industry with experience in numerous technologies
EXPERIENCE
PC LAN ANALYST 4,
Wells Fargo (Contract Position via Collabera) – Charlotte, NC:
October 2015 to January 2016
Provide PC LAN\WAN support to the STIX (Store Teller Investigation and Experimentation) team
Testing STIX applications in pilot phase, remediation phase and pre-production phase
Coordinating software versions, installation of software versions and troubleshooting issues installing software versions
Managing functionality of lab hardware and inventory of lab hardware
Use of specified systems and diagnostic tools to troubleshoot lab desktops, laptops, tablets and peripheral hardware
Worked with Unix team to test stability of servers and newly installed software versions on servers, desktops and peripherals
SYSTEM ADMINISTRATOR/SUPPORT MANAGER,
Sona Medspa (Contract Position via Signature Consultants), Charlotte, North Carolina:
April 2015 to October 2015
Managed installation, configuration, operation and maintenance of systems hardware/software, hosted applications\databases and related infrastructure
Cultivated vendor relationships of our outsourced technology providers to cultivate relationships, promote efficient integration of technology, to govern contractual service level agreements and to ensure quality and timely delivery of services and support
Served as final escalation point for all alerts, outages and other potential network issues
Provided all levels of support for all technical issues to internal employees in Corporate Office as well as 14 centers through-out the U.S. (over 200 users)
Maintained all server, workstation and IP phone issues and provided support as needed and ordered new desktop and network equipment as needed
Researched and present suggestions for improvements and newer technologies aimed at making the overall user experience better throughout the company
Administered server-based and hosted applications, email, and databases including Sharepoint
SYSTEM ADMINISTRATOR,
Bank of America (Contract Position via Tek Systems) – Charlotte, NC:
November 2013 to April 2015
Developed a new governance model for Active Directory OU management
Established rules and guidelines to ensure OU changes are governed and controlled according to new governance model in Active Directory
Identified, communicated and validated ownership of OU’s and determine environments containing infrastructure aligning to UCAL (Uniform Critical Application List) and SOX (Sarbanes-Oxley) databases
Remediated UCAL and SOX infrastructure excessive rights
Enhanced process for OU creation to ensure they are placed in the appropriate hierarchy location with the appropriate ownership in Active Directory
Manipulated various scripts to identify current OU and group membership
PC LAN ANALYST 4,
Wells Fargo (Contract Position via Signature Consultants) – Charlotte, NC:
February 2013 to November 2013
Provided platinum level desktop support on hardware and software issues to roughly 1100 high touch traders/executives/admins and sales support staff
Identified and developed methods, techniques and diagnostic tools or criteria to resolve complex desktop and desktop related hardware, software, operating system and network problems
Participated in the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications or operating systems to meet clients requirements and updated/wrote the proper documentation
Analyzed client needs and reviews technical alternatives to determine their impact on the client and systems environment
Participated in planning and execution of desktop related IMAC work
Migrated current Windows XP to users to Windows 7 using in-house scripts and processes and made sure migrated users had all documents, applications and network shares and ensured all items worked with Windows 7
ACTIVE DIRECTORY MIGRATION SUPPORT ENGINEER,
Hewlett Packard (Contract Position via Bernard, Nickels & Associates) – Concord, NC:
July 2012 to December 2012
Supported the migration of Kraft users from current domain over to newly centralized Windows 2008 KRFT domain
Verified Active Directory group membership in legacy domain as well as target domain and made adjustments as needed
Used Quest Migration Manager to add perform discovery, move pc’s to target domain and match permissions from legacy to target domain
Talked on-site personnel through changes to automatic logon scripts, Windows registry and other elements of Windows profiles over phone
Performed inbound and outbound communications between engineers and field technicians to communicate status of migrations and issues with migrations
Documented trouble tickets with updates for migration team
ACTIVE DIRECTORY MIGRATION SUPPORT ENGINEER
Delhaize (Temporary Position via CB5 Solutions), Salisbury, NC:
March 2012 – July 2012
Supported the migration of 5 domains from various Active Directory structures over to one centralized Windows 2008 domain and Exchange structure
Traveled to various corporate, retail and distribution centers to support newly migrated users with any issues resulting from migration
Performed all pre-migration network discovery as well as set up test users, groups and accounts in Active Directory
Compared Active Directory memberships between domains to ensure successful network access and applied group policies once migration was performed
Created meticulous documentation of known issues and escalation procedures
Created knowledge base articles and solutions objects of how to effectively troubleshoot and resolve issues with newly migrated pc’s
Used tools such as gpedit, gpmc.msc, gpupdate, whoami, rsop.msc, and Windows support tools, to troubleshoot migration issues
Made sure users and workstations were in right OU containers
SENIOR DESKTOP /WINDOWS 7 MIGRATION SUPPORT ANALYST
Philip Morris (Contract Position via Bell Techlogix), Richmond, Virginia:
November 2010 to March 2012
Supervised a team of seven persons in the rollout of new desktop personal computers and laptops to all Altria employees
Led team in the transfer and configuration of information from old personal computers to new personal computers using Windows Server 2003 USMT tool and MDT tool
Worked with technical writers to research, develop and implement new help desk scripts for Windows 7
Provided 2nd Level support to any users with Windows 7
Tested software and applications on Windows 7 using SCCM Collections and other methods of installation to make sure they would work with Windows 7
Used Active Directory to perform password resets, unlock accounts, and make sure users and computers were in proper OU’s and GPO groups
Created training exercises for techs who needed development in customer service and technical knowledge
ACTIVE DIRECTORY MIGRATION ENGINEER,
ESI - (Contract Position via Tek Systems), Eastern Shore, Virginia:
July 2010 to August 2010.
Migrated Active Directory users, groups, workstations and servers from Novell to Active Directory using Quest tool for Accomack County Public Schools
Migrated Novell servers to VMware servers using Vsphere Client and configured Windows Server 2008 on each VMware server
Created OU structure for new Windows Server 2008 Active Directory environment
Worked with onsite IT staff to develop and implement new complex GPO’s, file permissions, Active Directory replication and log on/log-off scripts
Provided technical user end support after migrations were completed
Evaluated new services and suggested changes to existing products or services to better aid end user experience
ACTIVE DIRECTORY MIGRATION ENGINEER,
Northrop Grumman-VITA (Contract via PlanIT Technology), Richmond, Virginia:
June 2009 to June 2010
Migrated over 10 VITA agencies from various Active Directory structures over to one centralized Windows 2003 domain and Exchange structure using Quest Migration tool
Communicated information regarding Active Directory, set domain policies, GPO’s, site definitions, trusts, permissions and IPSEC to ensure migrations were performed correctly
Worked with team members as well as lead a small team of 2-3 techs to resolve issues regarding IP configuration, DNS and WINS changes, GPO’s and nested Active Directory groups
Performed all pre-migration network discovery as well as set up test users, groups and accounts in Active Directory
Reported daily progress of migrations as well as make recommendations for changes in migration plan to improve process
AREAS OF EXPERTISE
Windows 2000, XP, 7, 8; Windows Server 2003/2008/2012; Microsoft Exchange, IMAIL; Active Directory; Quest Software Suite (ARS, QMM); Altiris Deployment Server/Client and USMT(User State Migration Tool); Internet Explorer and Mozilla Firefox; Magic, Remedy and Peregrine Ticketing Systems; Nortel and Cisco VPN; Real VNC, SMS, PC Anywhere; Norton Ghost; Microsoft Office Suite 2003/2007/2010/2013; Quickbase and Wisetrack; Abode Professional, VMware (vSphere), SCCM 2007, WYSE devices, 3CX VOIP. Sharepoint
EDUCATION
Bachelor of Science degree in Sports Marketing (May 1999).
Virginia State University Petersburg, Virginia.
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