Manager Customer Service

JOHN MICHAEL (Mike) HESTER **********@***.***

** ******* ***** **** ****: 732-***-****

Monmouth Junction, NJ 08852-2949 Mobile: 732-***-**** EDUCATION

Bachelors from Maryville College; Maryville, TN – Major in Biology, Minors in English/Chemistry KEY CAPABILITIES

Manufacturing and supply chain leader/facilitator who strongly advocates for bottom line performance in both traditional and matrix based management systems through the use of visual assessment tools, graphics and cascaded goal systems in order to continuously improve organizational performance.

Determined safety advocate with experienced in DuPont STOP and other Behavior Based systems.

Quality and Pharmaceutical experience in GMP, Validation, clean room management, SOP, CAPA’s, ISO9001, ISO14000 and internal auditing.

Supply chain knowledge and ability to model operations in Excel through advanced excel tools (e.g. macros, vlookups, hlookups, pivot tables, logical if/than statement builds and formula nesting).

Cultural sensitivity and experience that allows for multiple site, state and country interaction.

Demonstrated skills in Six Sigma, Lean Manufacturing, TQM, TPM, OEE, SPC, 5S, SMED and SQC.

Confident, knowledgeable and intuitive problem solver with strong communication & presentation skills.

Strong accounting understanding and ability to design and implement both cost and price structures.

In depth project and operational skills with heavy experience in capital projects and P&L accountability.

Experienced in chemical manufacturing, coatings, inks & printing, Primary Packaging Pharmaceutical plastic film/foil/paper lamination, liquid & dry ingredient blending/dispersions and extrusion. All in both batch and continuous environments utilizing cGMP.

BUSINESS EXPERIENCE

Tekni-Plex Inc 08/2009-09/2015

Director of Systems Integration 12/2010- 9/2015

Implemented monthly safety meetings and related activities.

Define and streamline business unit processes (Order to cash).

Multi-site and multi-state oversight of all material and manufacturing efforts including building Materials Management Group that implemented material supply strategies for global and local sources.

Drove Continuous Improvement Process through Lean Manufacturing and Six Sigma tools.

Facilitated the design and implementation of sales guidelines to improve customer service.

Manage Quality Control and implementation of GMP and ISO 9001.

Oversight of Class 1 clean room.

Facilitate validation of equipment and new products with customers and Engineering.

Built standard based cost system based on engineering design and operational performance.

Built cost/price models for marketing and operations for ERP system input, which facilitated data transition to ERP system in 3 plants.

Manager of Operational Excellence 08/2009 – 12/2010

Assess and implement improvement opportunities at 3 facilities.

Implement a customer driven culture focused on production processes, safety and cost control.

Development of tools for system facilitation and improvement (e.g. Bar charts &, line graphs).

Modeled and defined BOM’s and Routers for 3 locations including cost and price analysis.

Developed a $9MM Brown field plant rehabilitation of plant including equipment automation. Evonik Industries Corp (aka Creanova, Huls & Degussa) 05/1999-08/2009 Senior Mgr NAFTA OPEX (Operational Excellence) 01/2006 – 08/2009

Lead cross functional team in analyzing and defining improvement opportunities in 30+ chemical manufacturing sites in NAFTA, Brazil & England.

Generated and presented reports for local and corporate management.

Designed tracking mechanisms and measured results over time.

Built and trained teams on World Class assessment tools and methods.

Trained and oversaw OEE (Overall Equipment Efficiency) program at multiple sites.

Analyze overall management structures, operational processes, maintenance performance, energy efficiency and logistical processes.

Planned and lead 3 Technical Conferences focused on Lean and Six Sigma tools. Production Manager 10/2002 – 12/2005

Setting and maintaining production schedule.

Designing and implementing capital projects.

Redefining products and processes to utilize common elements in a wide variety of products.

Implemented a plant turn-around through the TQM cycle. Quality Control Manager 05/1999 – 10/2002

Implement ISO-9000 system including auditor training.

Use Six Sigma and Lean tools to improve production process.

Setting and maintaining production schedule.

Designing and implementing capital projects.

Heritage Inks International (aka JM Huber & Sun Chemical) 1990-1999 Director of Quality

Eliminated Quality Control by transferring testing and approval to operators.

Designed and implemented a 15 site operational & supply chain structure John L Armitage Industrial Coatings Technical Director SE Division 1985-1990

Design new technologies and coatings

Oversee Quality Control

SKILLS

Computer:

o In depth knowledge of MS office (Excel, Word, PowerPoint, Project, Visio & Outlook) o ERP/MRP experience in SAP, HFA/AS400, Enfor (implementation) o Laboratory software design & implementation of LabVantage (LIMS) o Multiple statistical packages including Minitab & Jump

Technical

o Color control and system understanding

o Extrusion, Printing and lamination knowledge

o Pigment dispersion and coatings chemistry

o Design & implementation of safety systems & programs o Write JHA/JSA’s for both equipment and processes o Previously trained to HAZMAT Incident Command

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