Sr. Information Systems Analyst, Clinical Applications Manager
Resume:
Robin Benson
Quartz Hill, California 93536
*****@************.***
Work Experience
Senior Information Systems Analyst / Clinical Applications Manager / Communications Manager 7/2014 – Present Los Angeles County Metro Care, Department of Health Services Assigned to High Desert Regional Health Center, Lancaster, CA
*Assisted with the relocation of the regional health center building, through procurement, system administration, printer and interface setup. Coordinated the facility transition from ICD-9 to ICD-10. Assisted with the transition from Affinity Quadramed to Cerner Millennium, using a modified, customized revenue cycle system from Quadramed Affinity, which I was part of the panel to develop.
Systems Manager for Affinity Health Care System, (an EHR,EMR system,) Cache and outlier systems that interface with Affinity, including Nuance Clintegrity 360, (an EHR,EMR system,)
Supervisor to a staff of 12 consisting for various Information Technology\Systems services, including: Communications, clinical analysts, contractors, database administrators and query writing staff
Use of Project Management Body of Knowledge to adhere to all steps between initiation, planning, executing, monitoring and controlling through to closure for all projects
Administration and maintenance of service catalogs, change management, with CAB review and contract monitoring
Technical report writer for user guides, test scripts, release enhancements for custom systems
Coordinate with vendors and stakeholders for scope, purchase, delivery, installation, as well as training and documentation
Coordination with Supply Chain for vendor requirements; use of GHX software for requisition, purchase, approval and payments, adhering to requests for proposals, quotes, information and SOW’s.
Project Manager for High Desert in the development and coordination with DHS enterprise environment for the implementation of ICD-10 within QuadraMed Affinity System and Nuance Clintegrity 360 system.
Project Manager / co-chair for various interface redirection from QuadraMed Affinity system to Cerner Millenium, including bedside medical devices, pharmacy queue systems, registration/lab ticket tracking, such as Q-flow and QMatic
Coordination between Sr. Network Systems Administrator and Senior Information Technology Support Supervisor to arrange proper timeframe and deployment of specific network, hardware and software requirements, software pushes, etc.
Use of Active Directory to assist with the maintenance of user permissions
Use of Performance Net for staff work performance evaluations and goal setting recommendations
Monitoring and assistance with complying to Business Application Processes (BAP) for budget consideration
Development and maintenance of policies and procedures for various IT products and functions
Coordination between Health Information Management, Accounting departments, AMA, State of California and CDC for reporting and coding updates, such as ICD-9, ICD-10, OSHPD-MirCal and Charge Master
Currently managing the Communications department, consisting of five operators and an after-hours call service Senior Information Systems Analyst
6/2013 – 7/2014 Los Angeles County Metro Care, Department of Health Services Assigned to Martin Luther King Jr Multi-Ambulatory Care Center, Los Angeles, CA
*Assisted with the facilitation of a relocation of the main regional center to a new building, through the procurement process, system administration modification, printer and interface setup
Healthcare Information Systems Analysis and expertise for various Affinity modules, particularly assigned as Order Management subject matter expert/Standard Interface subject management expert
Project Manager for Smart Swipe implementation, using Intellicheck Mobilisa equipment
Team Leader Applications / interfacing coordinator and procurement coordinator, medical equipment connectivity coordinator for main facility relocation to new building Robin Benson Page 2 of 2
Backup to current systems manager
Project Lead for equipment procurement for all departments, following procurement protocols for Los Angeles County
Applications team lead for facility move, coordinating communication between vendors, network, administration, departments and third party consulting services
Project management administration and reporting through Innotas
Assistance with complying to Business Application Processes (BAP) for budget consideration
Administration and maintenance of service catalogs, change management and contract monitoring
Coordinate with various vendors for scope, purchase, delivery, installation, training and documentation
Consultant/Query writer/Reports Subject Matter Expert for new Affinity Revenue Cycle Only (RCO) systems for Los Angeles County – currently under development. Los Angeles Department of Health Services is in the process of converting clinical applications to a Cerner environment. Current needs under revenue cycle are not sufficient within Cerner and LA County has decided to implement a Revenue Cycle Only system with Affinity. All hospitals and health centers will have their own instance of this system, interfacing with Cerner and will also feed into an enterprise system. Consolidated efforts will have the Central Business Office controlling most of the data mailers and collections and a centralized procedure will handle administration for the charge master and relevant code updates as necessary.
RCO duties also include cost/benefit analysis, analyzing constraints, and assessing risk for this series of complex systems, which will work under an enterprise system.
Preparation of detailed specifications and addressing system, data requirements, algorithms, user functions, forms and reports
Senior Systems Analyst \ Application Systems Analyst IV \ Query Writer 8/2006 – 6/2013 QuadraMed, Santa Ana, CA
Assigned on contract to High Desert Health System, Lancaster, CA A multiple facility health care system, under the County of Los Angeles
Project Manager/Project Leader/Coordinator for various new applications and processes from kick-off to go-live.
Support maintenance and enhancements to all QuadraMed systems, including Registration, Patient Scheduling, Patient Accounting, Order Management, Central Procedure dictionaries, Nuance Clintetgrity 360
Develop, analyze, document, install, troubleshoot, update and debug queries and software, interface and application updates per specifications for the Affinity system and other system projects, such as Fuji Synapse PACS and Sunquest Misys. Conduct system tests and integration tests and analysis.
Perform algorithms to define and enhance processes in QuadraMed and external systems, such as Laboratory, Radiology, etc. Output, design, documentation and analysis of queries, data systems and imaging workflow.
Create, maintain, and update forms, procedure manuals, training manuals and various forms of documentation. Provide estimate if solution requires supplemental services. Provide assistance to development groups to meet contractual enhancements.
Develop test scenarios in collaboration with facility users and the Department of Health Services for Los Angeles County for the QuadraMed application systems, prepare test results for documentation.
Development of automated ftp transfer process for third party facilities for daily/weekly/monthly reporting
Perform testing and troubleshooting functions within complex systems and applications within Affinity and multiple database structures. Work independently and with staff to deliver and implement solutions on assigned projects. Perform audits as requested within local, state, federal, joint commission guidelines or department’s guidelines.
Coordinate system and interface HL7 design and analysis, scope and boundaries, internal and external business processes on High Desert Health System for the Department of Health Services’ Electronic Health Record (EHR) and Electronic Patient Data Repository (EPDR) and Enterprise Master Patient Index (EPMI)
As needed updates regarding charge master, ICD-9, cpt, data dictionaries, standard updates (Currently on M12) and change requests as necessary.
Worked with Health Information Management with MPI cleanup project
Provide information systems assistance to support groups for client requests involving queries, forms, testing, documentation, implementation, troubleshooting and administration. Perform testing and troubleshooting functions within complex systems and applications within Affinity and multiple database structures. HIPAA, HL-7, DICOM and related security standards and methodologies.
Prior History and references available upon request
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