Technical Support Management

Marc Joseph C. San Jose

Contact No.: 091******** (Mobile)

E-mail Address: *****************@*****.***

Address: Lombus Compd., Lubiran St., San Isidro,

Parañaque City

PROFESSIONAL SUMMARY

Highly experienced PC technician with strong background in software/hardware computer repair (field and lab) and IT network system administration. Qualified for the following:

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Performing computer installation and operating system configuration in designated networks.

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Technical Skills: Computer Hardware and Software Applications

Operating Systems - Win XP, 7, 8, NT and Linux-based OS

Microsoft Office suites - 2003/2007/2010

Antivirus and firewall

Computer troubleshooting

Network management and troubleshooting

Active directory

Network and internet configuration

Hard drives, monitors, printers, scanners and video equipment

Microsoft Certified Professional in Windows Server Administration Fundamentals

Others:

Student Assistant (2008 - 2012)

Team leader and team player; can also work independently

Resourceful, innovative and flexible

Results-oriented and determined to accomplish assigned tasks with professional advancement in mind

5S (4 hrs)

Total Quality management (TQM) (4 hrs)

Handling Difficult People (4 hrs)

Records Management (4 hrs)

Positive Physical Projection (4 hrs)

ACE Performance Management (4 hrs)

Teamanship and Teambuilding (4 hrs)

Problem-Solving & Decision Making (4 hrs)

Stress Management

Preventive Discipline (4 hrs)

School Safety, Security and First Aid (4 hrs)

Organizational Sensitivity (4 hrs)

Institutional Culture Building (4 hrs)

ISO (International Organization for Standardization) 9001:2008 (4 hrs)

Key Results Area (KRA) (4 hrs)

How to Design and Evaluate a Research (4 hrs)

Legal Liabilities (4 hrs)

PROFESSIONAL EXPERIENCES

Southville International School and Colleges

1281 Tropical Ave. Cor. Luxembourg St., BF Homes International

Las Piñas City, Metro Manila, Philippines

November, 2013 - January 2016

Report to the MIS Head all technical matters of the Institutions operations and requirements

Coordinate with the MIS System Administrator regarding technical and networking requirements of the Institution

Supervise and trains new MIS Technical Support Staff, On the Job Trainees and student assistant/s

Responsible for providing Computer and Network Preventive and Corrective Maintenances in the following campuses - Luxembourg-Basic Education, Munich Campus and College Building

Install all required software - Operating System, Applications, Academic Software and Student Monitoring Programs

Assist Teachers, Students, Staff and other External Customers of the Institution in solving problems pertaining to applications

Install, maintain, troubleshoot & upgrade computer hardware, software and peripheral equipments in office and Computer Laboratories.

Provide hardware and software end-user technical support.

Train assistant and OJT in technical support and network management.

EDUCATIONAL ATTAINMENT

Bachelor of Science in Information Technology

STI College

RZB Building Interior Montillano Street, Alabang, Muntinlupa City

2008 - 2012

PERSONAL INFORMATION

Date of Birth : July 26, 1991

Place of Birth : Parañaque City

Height : 5’7”

Religion : Roman Catholic

Civil Status : Married

Citizenship : Filipino

Character references will be issued upon request.

Contact this candidate