Business Administration
Resume:
Florence Tsaurai
Toronto, Ontario M4C 2H1
********@*****.***
Objective: To obtain a position where I can apply my education and experience. Highlights of Qualifications
4 years’ experience in Administration and customer service
Experienced in solving problems quickly and grasping complex situations thus turning them into manageable tasks
Computer literate skilled in use of Power Point, Excel, Word and easily adapt to new software technologies
Able to work under pressure, goal oriented, initiative and have good analytical skills
Strong listening and communication skills and fluent in English
Self motivated and able to work and fit within a team
Strong skills in time management, prioritising tasks and meeting deadlines
Trained in Economics, Finance, Project Management, Human Resources and Business Law
Employment History
Customer Service
Metro – Canada August 2014 – Present
Provide excellent prompt service to customers
Handle the cash register and manage incoming and outgoing cash
Stock and maintain inventories according to store policies
Maintain a pleasant and helpful relationship with customers and co-workers
Encourage and answer all customer suggestions, requests and complaints Personnel Manager
Security Equipment Zimbabwe Sept. 2011 – Mar. 2013
Provided advice in identifying, evaluating and solving human relations and work related programs
Responded and resolved conflicts and concerns using negotiating and interpersonal skills Implemented a new ‘Focus on the client’ sales training program, increasing customer satisfaction
Advised management on recruitment and retention best practices
Designed and implemented new, cost effective procedures in areas such as recruiting and hiring by introducing structured interviews and job adverts based on job descriptions
Tendai Florence Tsaurai 647-***-****
Customer Service Officer
B.M.W Sports Dealers Jan. 2010 – Aug. 2011
Worked with the motto, “customer needs are the employee’s opportunity to serve”.
Ensured customer issues are dealt with and quickly
Maintained time and attendance system on a daily basis following policies and procedures
Worked under extreme pressure and deadlines but produced quality work
Clerical tasks
Industrial Relations Officer
Gweru City Council Dec. 2009 – Dec. 2010
Organised job fairs and presentation sessions which led to the successful filling of all open positions
Permanently acted as a mediator between management and union using dispute resolution skills
Implemented and led a teamwork and open door policy conducive to positive dialogue across the organisation
Constantly and efficiently worked with staff, union officials and management, providing advice and acting as an advisor
Education
2015
Diploma in Business Administration
CDI College, Toronto, ON
2005
Bachelor of Social Science Degree in Human Resource Management Midlands State University, Gweru, Midlands Province Zimbabwe Florence Tsaurai
400-106 Goodwood Park Court
Toronto, Ontario M4C 2H1
647-***-**** ********@*****.***
25 September 2015
Ryerson University
Toronto, ON
Dear: Hiring Manager
Please accept my cover letter and resume for the position of Administrative Assistant. My extensive experience and skills in Administration makes me the right candidate for this position. I have just completed a diploma in Business Administration program at CDI College, I possess a BSc Human Resource Management degree. My position in Human Resources provided me with a strong foundation in administration, where I was involved in the day to day running of the business including bookkeeping and extensive clerical work. These skills coupled with my education and experience has enabled me to manage my professional role efficiently with minimum or no supervision.
Based on my experience, knowledge and commitment I believe I will be a valuable addition to your organisation.
Thank you for taking the time to review my resume, I look forward to hearing from you. Sincerely,
Florence Tsaurai
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