Technical Support Customer

CURRICULUM VITAE

Namrata D Sakpal

Sai Krupa CHS,

B/11/04 Sector No 10,

Sanpada, Navi Mumbai

Email: ***************@*****.***

Contact no: +91-932*******/932-***-****

CAREER OBJECTIVE:

Work with an organization to gain maximum knowledge and leverage it to build a prosperous and fulfilling career.

EDUCATION QUALIFICATION:

MBA (HRM): With a First Class (60.00%) Specialization in HRM,

(Sikkim Manipal University)

Graduation BCom: With a First Class (65.71%) from Mumbai University 2009-2010

(S I E S college of Arts, Science & Commerce Sion)

HSC BCom: With a Distinction (76.50%) from Maharashtra Board 2006-2007

(S I W S College of Arts, Science & Commerce Wadala)

S.S.C: With Second Class( 56.40%) from Maharashtra Board 2004-2005

(Sharadhashram Vidyamandir High School, Dadar (W)) TECHNICAL SKILLS:

Operating Systems: Windows98,2000,XP

Languages: C, C++

Web Designing: HTML

Tools & Application: Word, Excel, Power Point, Tally 5.4 & SAP. WORK EXPERIENCE:

C1 India Pvt. Ltd. 26 May 2014 – Till Date

Senior Technical Support Executive

(Implementation Department)

DETAILED JOB DESCRIPTION & RESPONSIBILITIES

To give technical support for E-tendering and E-auctions website example MGL, BPCL, MDL, RCF, RBI, MBMC, ESIC, Gokulmilk, Warana Milk, SBI, CCI, Indian Rubber etc.

Also resolved the technical issue by taking the remote accesses of the vendors system. Creation of Price Bid for E-tendering.

Guiding Buyers for creating Tender, opening Technical and Price Bid on behalf of buyers for the websites MGL, BPCL, MDL, RCF, RBI, MBMC.

Preparation of Price bid for E-tendering and also doing Testing for the same. S.G.S India Pvt. Ltd. 15 July 2013 – 16 May 2014.

Customer Support Executive (Back Office)

Government and Institution Service

DETAILED JOB DESCRIPTION & RESPONSIBILITIES

Effectively coordinating with support team through mails for Issuance of COC (Certificate of Conformity) to the exporter for Tanzania Country contract.

Able to work on Trade Works Software.

The Tata Power Company Limited 01 January 2011 - 08 March 2013. Associate Back Office Customer Relation

DETAILED JOB DESCRIPTION & RESPONSIBILITIES

Handling customer complaints regarding Residential billing, Preparations of Credit Note for reversal of Charges levied to the customer on the electricity bill.

Able to use SAP Application along with various T-code and worked on CRM software for complaint resolution.

Emergent Medi-Tech (India) Pvt. Ltd 01 July 2010- 25 December 2010. CSE – HR cum Admin

DETAILED JOB DESCRIPTION & RESPONSIBILITIES

Assist the HR Manager in planning of organisational recruitment

Resourcing, screening and short listing resumes through various job portals or else internal reference, head hunting.

Maintain employee personal files and records and Even managed accounts, handle collections, follow up for late payers, close accounts, ensure proper cash flow, maintained stock and stationary.

Researching on New Products Sankom Dietary Fiber a product of Swiss Health and Nutrition Company (Switzerland), Even worked for launching the product successfully in Indian market. PERSONAL SKILLS:

Excellent verbal and written communication skills, smart worker.

Detail-oriented, multitasking with strong organizational skills.

Quick study enjoys new challenges.

Work-effectively independent or as part of a team. EXTRA CURRICULAR:

Learned professional classical dance and would be completing Post-Graduation in Masters of Fine Arts (MFA).

PERSONAL PROFILE:

Name: Namrata Dipak Sakpal

Husband's Name: Dipak Raghunath Sakpal

Mother's Name: Kalpita Jayendra Acharya

Marital Status: Married

Nationality: Indian

Date of Birth: 04th October 1989

Hobbies: Listening music, Classical dance.

Languages Known: English, Hindi, Marathi, and Sanskrit. DECLARATION:

I declare that the above information given by me is true & recognized as far as my knowledge is concerned.

PLACE: MUMBAI Name: Namrata D. Sakpal

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