Windows Migration Specialist
Resume:
Justin M. Allen
Carmichaels, PA 15320
724-***-**** \ **********@*****.***
Objective
Seeking an entry level position that will lead to a career opportunity in the field of information technology, where I can see myself growing with a company.
Employment
FSO ENGINEER CONTRACTOR 10/2015 – 02/2016
Bombardier, Pittsburgh, PA
Provided hardware support and data recovery
Backed up user data
Re-imaged clients laptops and desktops from Windows XP to Windows 7 in addition to installing and setting up proprietary software
Archived and restored Lotus Notes data to MS Outlook on in-place/replaced migrations
Performed password resets and domain joining
IT CONTRACTOR 05/2008 – Present
Various staffing agencies in surrounding Pittsburgh area; SmartSource, Tek Systems, etc
Contracted out to perform PC deployment, DOD wipes, Migrations and installations.
Setup new machines for various clients
Backed up user data
Install and configure Windows 7, Image machines, Map Drives, Load software applications, etc…
Provide support for MS Office/Outlook
Use Active Directory to create and maintain user accounts, set permissions and reset passwords
Support end users – PCs, and Laptops
MICROCOMPUTER TECHNICIAN 06/2012 – 10/2015
SMC Research Inc, Poland, OH
Troubleshoot, screen and escalate client hardware and software issues including, laptop, desktop, printers, network and other peripherals
Customer service telephone and remote access support.
Performed data recovery support
Provide support for MS Office/Outlook
WINDOWS MIGRATION SPECIALIST
IBM/NiSource 01/2014 – 04/2014
Contracted out for IBM for a duration of almost 4 months to travel to various NiSource/Columbia Gas locations in PA and MD for Windows Deployment and migration of over 900 laptops.
Imaged clients MDT's “ Mobile Date Terminal” from Windows XP to Windows 7, in addition to backing and restoring user data. In some cases needed to salvage lost data due to partial hard drive failure, deleted partitions or end user mistakes.
Removed and added users/ MDT's from Active Directory, encrypted with BitLocker, added MDT to the domain and installed proprietary software.
Removed old desktops, updated them, migrated data to replacements pc's that were to be deployed and installed to designated users and or locations.
INFORMATION TECHNOLOGY ASSISTANT / INTERN 02/2012 – 05/2012
Fayette County Courthouse, Uniontown, PA
To assist with Fayette County’s designated Information Technology needs including computer network operations, software and technology.
Assisting with day-to-day maintenance and trouble-shooting of the technology systems.
Provide support to users on computer system and software applications.
Assists with inventory, repair, maintenance and replacement of all technology equipment.
Collaborates with Information Technology Director to establish goals and priorities for technology solutions.
Maintenance and troubleshooting of computer system hardware and software.
Install, remove, and move computers and cabling when necessary.
Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.
PC TECHNICIAN 08/2008 – 12/2008
C Staffing Solutions, Pittsburgh, PA
Contracted out to perform a PC deployment and DOD wipes for a prestigious law firm.
ELECTRONICS LEAD SUPERVISOR 07/2003 – 07/2006
Sam’s Club, Washington, PA
Responsible for assembling all of the electronic displays including computers, cameras, camcorders, home theater and networked together all TV’s to one video/audio source including Plasma, LCD, Projection and the standard CRT TV’s.
Studied many cellular phone related products and plans. Correlated and filed reports. Advised and performed trouble shooting on customer’s computers. Disassembled and rebuilt defective computers, so that we could resell them. Helped place orders for the electronics department in our store. Organized and maintained the electronics department on a daily basis. Continued advanced training to better assist the customers and to further my education.
Selected out of approximately 100 candidates to represent my store in a national convention in Arkansas. During this convention I learned of various new products and updates on current items. I was required to train other associates upon my return to Washington, Pa in all the knowledge I had acquired during this trip.
Tier 2 TECHNICAL SUPPORT 01/2000 – 05/2002
CallTech, Brownsville, PA
Provided Internet technical support, went above the call of duty to help the customer with their technical needs. Created Internet accounts. Handled billing issues.
AUDITOR 10/1998 – 05/1999
RGIS, Washington, PA
Took inventory counts of department, hardware, and grocery stores.
Education
California University, California, PA 06/2010 – 08/2014
Bachelor’s Degree in Science and Technology: Computer Information Systems
ITT Technical Institute, Pittsburgh, PA 03/2006 – 03/2008
Associate Degree in Specialized Technology: Information Technology-Computer Network Systems
GPA: 3.20, Achieved Honors
Laurel Business Institute, Uniontown, PA 09/2001 – 03/2003
Certifications: Microsoft, CompTia and Novell
GPA: 3.27, Teacher’s Assistant
Certifications
A+ from CompTIA (certified in troubleshooting and diagnostics of computers)
MCP Microsoft Certified Professional
CNA Certified Novell Administrator
DELL ESD
DELL DMS (NON_DSP) So Client ftskills
DELL Basic Wireless Technology
Extracurricular
3 years experience as a volunteer at Flenniken Library. Assisted the patrons with all aspects of using the Internet and the computer in general. I provide freelance computer repairs as well.
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