Customer Service Manager

Resume

OBJECTIVE

Obtain employment with an organization where I may demonstrate my skills in customer service, communication, and Warehouse relations. I have four years of experience in customer service and retail environments along with warehouse oriented jobs that is foundational to the quality service I can provide to your customer base. Working in retail businesses has inspired me to re-think traditional business models and learn that I have a knack for identifying with customer values. This particular skill is a forward motivator as to why I want to pursue a degree in Business Management. As I pursue undergraduate courses in Business Administration, I am available for seasonal, part-time, and full-time positions to help me fund myself along the way as a Full-Time College Student.

WORK HISTORY

Allied Barton – Security/Warehouse

May of 2014 –March of 2016: Duties include supervising employees that worked at NorAm (The Site I was positioned at) making sure the products sealed within the warehouse didn’t make their way out of the facility. As security I wanded the employees and drivers as the entered and left the warehouse. Supervised the cameras and went on daily walks and routes depending on where I was positioned at the moment. As the last individual left in the facility I locked down everything making sure it was secure.

Toys R Us/Babies R Us - Retail

November of 2013 – May of 2014: Duties include supervising front-end functions of the store, assisting customers find ideal products, increasing metrics for the store through product placement and promotion, organizing the “Baby Gear” and furniture departments to reflect updated store schematics, and assisting with shipments and deliveries for inventory management.

Innotrac - Warehouse

May of 2013 - December of 2013: Duties included labeling packages with tracking Information, picking and packing boxes with retail items sold from Target. There was no direct customer contact in this position however I did learn about lean shipping methods and warehouse logistics.

Advance Lock Service - Retail

Summer of 2012 Duties included general labor relating to lock-outs, re-keys, and service calls.

PROFESSIONAL REFERENCES:

Monica Williamson - 859-***-**** - Clerk - Advance Lock Service

Karen Fitzgerald - 859-***-**** - Associate – Innotrac

Tammy Ludwig - 513-***-**** - Assistant Manager - Toys R Us/Babies R Us

Debbie Lee – 859-***-**** – District Human Resources – Allied Barton Security

Thank you for your consideration!

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