Customer Service Manager
Resume:
Glen A. Hughes
Email: **************@*****.***
OBJECTIVE
To obtain a position as a Medical Optician working closely with patients once their visions have been tested, to dispense and fit spectacles and other optical aids.
SUMMARY
Experienced in the principles and methods involved in showing, promoting, and selling products and services. This includes marketing strategies and tactics, product demonstration and sales techniques.
Strong customer service skills, with the ability to diffuse difficult situations.
Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
Knowledge of machines such as; lensometer, auto-refractor, pupillometer, manual and Optronics 6ES edger, safety beveler, hot box and tint machine
EXPERIENCE
Care Harbor, Optician
October 16, 2015 Los Angeles Sports Arena
1.Utilized auto-refactor and checked their visual acuity.
2.Measure customers' facial features.
3.Knowledgeable in patients prescriptions
4.Assist patient in selecting frame style and color of eyeglass
5.Fill up lab orders
6.Dispense glasses
Good Will/ Key Holder, Los Angeles, CA.
December 2013- March 2015
Job Title: Manager
1.Management: Utilize knowledge of inventory and customer service to lead team for excellent customer service
2.Cash Management: Enter items into computerized cash register; handle cash and make change; process credit cards; open, close, and balance all drawer and safe to assure financial accuracy.
3.Customer service: Apply knowledge of facility to guide customer’s desired selections; up-selling when possible.
EDUCATION
American Career College, CA
September2015- May2016
School of Opticians
Optician Technician Program
Los Angeles Trade Technical College, Los Angeles, CA
August 2010- Present
In the process of completing classes for an AA degree in kinesiology
Westside Academy High School, Los Angeles, CA
September 2006-June 2010
Diploma
REFERENCES
Past Manager:
Person: 323-***-****
Optician Instructor:
Benny Calaustro: 213-***-****
Contact this candidate