Desktop Support Information Technology

Marc Riggs

**** ****** **. ***. **, Riverside CA 92507

Tel: 323-***-**** ********@*****.***

PROFILE

Certified PC technician/Jr. Systems Administrator with experience in consumer and corporate environments. Skilled in many aspects of IT including administration, maintenance and troubleshooting with a strong focus on customer support

TECHNICAL SKILLS

Operating Systems: Windows, Windows Server, Mac OS X, Linux Networking: DHCP, TCP/IP LAN/WAN, 802.11 wireless technologies Languages: entry level understanding of HTML and Javascript Database: entry level understanding of SQL

EXPERIENCE

Information Systems Support, CO Architects, Los Angeles, CA May 2010-Present

• Systems Administration

• Use Active Directory to configure AD objects and Group Policies.

• Perform remote hands work for our Network/Server Administrator including hardware repair and upgrades as well as running necessary network cabling.

• Avaya IP Office and VoIP phone administration (Creation of extensions and troubleshooting VoIP phones and analog conference phones).

• Implemented SpiceWorks Ticketing system to log and track issues.

• Desktop Administration -

• Configure and deploy computers including standard workstations, high end CAD/VR development work- stations and Apple computers

• Provide ongoing Desktop and HelpDesk Support for PCs and Macs

• Data back-up, recovery and restoration

• Work with mobile operating systems such as iOS, Android and Blackberry OS

• Departmental Operations

• Research and recommend new technologies

• Purchase of hardware, software and IT consumables (Plotter supplies, 3D print consumables, VR develop- ment technologies)

• Maintain ongoing dialog with vendors to coordinate new lease/purchase agreements for software subscrip- tions and hardware purchases

Short term, project based contracts January 2009-May 2010

• Large scale deployments and end of life close-outs

• Server buildouts

• Data migrations

• Desktop Support/Helpdesk

• Network cabling installs

Desktop Support Technician, TechStop, Las Vegas, NV June 2004-December 2008

• Met with clients to diagnose PC and network needs and issues.

• Responsible for repairs, upgrades and installs of client hardware and software

• Prevention and detection of various virus, spyware and malware, as well as removal

• Data back-up, recovery and restoration

EDUCATION

Western Governor’s University Anticipated completion Spring 2017 Bachelor of Science Information Technology

ITT Technical Institute, Henderson, Nevada June 2002-June 2004 Associate in Applied Science in Computer Networking Systems CERTIFICATIONS

CompTIA A+ ce MTA: Windows OS Fundamentals

CompTIA Network+ ce MTA: Windows Server Administration Fundamentals CompTIA Security+ ce MTA: Database Fundamentals

CompTIA Project+ CIW v5 Database Design Specialist CompTia Linux+

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