Qualifications Profile

Versatile, innovative, and detail-oriented professional with extensive global experience in business development, program and product management, and ERP implementations. Armed with hands-on background in project execution, from conception to completion, including budgeting, design, presentation, and production. Highly knowledgeable of SAP pipeline conversion, program management, and methodology. Analytical professional with strong problem-solving capabilities; complemented with expertise in formulating effective strategies to increase efficiency toward successful attainment of organizational goals. Recognized for integrity and unparalleled work ethic in managing multiple projects to deliver outstanding results in competitive, fast-paced settings. Worked across numerous industries, including Consumer Products, Electronics, Chemicals & Petroleum, Healthcare & Life Sciences, and Government sectors.

Areas of Expertise

Project Specification and Development ~ Strategic Planning and Implementation ~ Process Optimization

Conflict Resolution ~ Business Solutions Development ~ Personnel Management

Professional Experience

IBM - Global Business Services Malaysia (ASEAN)

Associate Partner – Practice Development and Service Offering 2013–Present

Assume full responsibility in managing Enterprise Applications practice for IBM Malaysia (SAP, Oracle, Microsoft).

Oversee the development of E-Commerce service offering for the ASEAN region.

Regulate revenue ranging from $5M and $6M for large clients in Petro-Chemical and electronic clients in 2015 and 2014 respectively, as well as statement of work (SOW) signing of above $2M in 2015 for client in the consumer products industry.

Served as AsiaPac deployment partner for PZ Cussons, accountable for administering cross-border commercials as well as Indonesia, Thailand, and UAE deployments.

Assumed a vital role as project director at Panasonic in Singapore to manage all facets of process, data, and system standardization across eight AsiaPac countries; as well as for PTT Global Chemical in Thailand, which consolidated three SAP instances into one.

Pontoon Solutions Malaysia

AsiaPac Implementation Leader - Business Development and Implementations 2011–2013

Built a robust implementation organization, grounds up, in Asia based in Singapore (hub), with Architected and deployed across geo (APAC + EMEA) Back Office financial shared service organization with hub based in Switzerland for more than 10 countries (non-SAP)

Fulfilled program director functions for large banking and technology clients which included AsiaPac roll-out with over 10 countries.

IBM - Global Business Services USA

Associate Partner - SAP Practice; Delivery, Integration, and Process Lead 1995–2011

Made significant contributions in SOW signing including the following:

-$58M for global, large, complex business process transformation project for a Life Sciences client in North America;

-$79M for realization phase of a large, complex business process transformation project for a CPG/Life Sciences client; with $15M in revenue managed;

-$20M for blueprinting initiative of a large business process transformation project for a CPG/Life Sciences client with $3M in revenue managed; and

-$30M for a Life Sciences client through the provision of exemplary performance, client satisfaction, and timely pilot go-live for Mexico and Latin America markets, with $5M in revenue managed

Spearheaded multiple Global SAP roll-outs for large life sciences, healthcare, and CPG clients based in the USA for more than 40 countries.

Directed numerous large teams in SAP-enabled, global, and complex business transformation projects within CPG, life sciences, public sector, and hi-tech, electronics industries.

Adeptly administered all staffing needs of team with over 100 full-time equivalents (FTEs) of consultants and clients within a program of more than 400 FTEs.

Distributed IBM’s Global Delivery Model to multiple clients by developing global project teams consisting of resources from the distribution, industrial, and communication sectors.

Took charge of developing sub-contractors and SAP consultants by utilizing off-shore delivery model through the execution of landed and off-site resources from Europe, India, and South America.

Managed all facets of Global Vistex encompassing pricing, rebates, chargeback, and bill-back; as well as the enhancement of IBM Vistex capability and the overall practices.

Demonstrated excellent leadership skills in supervising the IBM Global SAP Special Interest Group (SIG) community for ERP-SAP order to cash (OTC), which includes supporting global intellectual capital harvesting and conducting webinars regarding leading edge capabilities.

Offered continuous subject matter expertise during sales cycle for multiple clients including Campbell, Fossil, George Weston, Gerber, Grainger, Merck, PepsiCo, Philip Morris, Sara Lee, Tasty Baking, Hanes Brands, Kraft, Applied Industrial Technology, UPS, Pfizer, Dean Foods, VF, and Amore Pacific.

Conducted systematic reviews on staff professional assessments (PA) for compensation and year-end bonus planning; while providing career management guidance to team members, identifying team training needs, and participating in informal coaching.

Promptly attended to all personal, people, and cultural concerns to maintain high team morale.

Education

Master of Business Administration in Finance University of Georgia, Athens, GA

Master of Arts in International Relations Baylor University, Waco, TX

Bachelor of Arts in Physics, Religion Wabash College, Crawfordsville, IN

Certifications

Project Management Professional (PMP) Certification: Project Management Institute (PMI)

Certified in Production and Inventory Management (CPIM): APICS

Sales and Distribution Materials Management (MM) Customer Relationship Management (CRM): SAP

Certified Consultant: IBM

Projects

Eagle Project: 2015 - 2016

Role: Delivery Partner

Client: PZ Cussons

Objective:

AsiaPac deployment partner for PZ Cussons responsible for administering cross-border commercials as well as Indonesia, Thailand, and UAE deployments.

Project APAC SAP: 2014 - 2015

Role: Program Director

Client: Panasonic

Objective:

Business transformation, process harmonization and system standardization involving SAP Design, Build, Deploy and Manage rollout in 8 countries throughout AsiaPac region

Project ATOM: 2014

Role: Program Director

Client: PTT Global Chemical

Objective:

Integrate existing SAP instances of SAP-Chemical, SAP-Aromatics, and SAP-Refinery into one global SAP instance and administer "Pain Point".

Supervise a team of 70 local, 15 off-shore, and several ASEAN consultants during the completion of realization phase through final preparation and go-live.

Take charge of overseeing client relationship, team performance, reporting to Steering Committee, and adherence to program commitments schedules.

Pontoon Solutions: 2011–2013

Role: AsiaPac Business Development and Implementation Lead

Objective:

Assumed accountability for business development and client implementations for the AsiaPac region to guide regional and global roll-outs for Fortune 500 clients.

Enhanced process and systems across business units and geography, centering on the Human Capital Management (HCM) area.

Mead Johnson Nutritionals: 2011

Role: Integration Manager

Objective:

Demonstrated efficiency in conceptualizing and executing a new global SAP system throughout 37 countries encompassing the Americas, Europe and Asia

Project Medical Business Transformation (MBT): 2009–2010

Role: Order to Cash (OTC) Lead

Client: Cardinal Health

Objective:

Formulate business template for the development of Cardinal's medical business and prospective implementations to additional Cardinal business entities.

Project COMET: 2005–2008

Role: Global Order to Cash (OTC) Lead

Client: Merck, Inc.

Objective:

Global, multi-year program for the generation of $500M and establishment of global common business processes, common master data, and a global ERP system to enhance Merck's processes.

Earlier Projects Held:

Project Harmony - Campbell Soup

Project Centerpiece - Medtronic

Project Sapphire – Shire Pharmaceutical

Project Nucleus – Con Agra Foods

Project Symphony – Pepperidge Farm

Project SD/AR Feasibility – US Customs Service

Project Vision – Perdue Farms

Project BEST – Bestfoods (Unilever)

Project OTC SAP – Bristol Myers-Squibb

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