Customer Service Manager

Location:

Posted:

April 03, 2016

Michael Hall

******@******.***

Education

Ithaca College Ithaca, NY

Bachelor of Sciences in Environmental Sciences

Expected Graduation Date: May 2016

Overall GPA: 3.58

Experience

Jan- May 2015 Environmental Education Intern- Cayuga Nature Center Ithaca, NY

Public interaction and Education; all ages.

Educational and Ecological research

Assist manager in developing digital education tools

Property care and trail maintenance

2015-Present NYS Licensed Guide - Hunting, Fishing, Boats and Canoes Hector, NY

Client/ Public interaction and communication

Providing safety instructions and plan of action

Public and private land acquisition

4x4/ATV/ORV and Watercraft operation

2011-2012 Machinist- Hardinge Incorporated Horseheads, NY

Lathe and spindle operation

Mathematical/analytical skills to perform calculations

Hazardous waste disposal training

Monitoring skills to ensure product quality

Safety training in machine set up, function and exposure

2004-2006 General Laborer– Anchor Inn Watkins Glen, NY

Boat lift removal, disposal and set-up

Grill cook/server

Team leader on work sites

Customer service

Military

2006-2008 United State Army: Specialist Fort Campbell, KY

Eagle First responder, Combat team leader

Fire and hazardous waste prevention training

Leadership, integrity, honor and determination

Certifications: First Aid/CPR/AED April 2015-2017, NYS Water/Boater Safety Course May 2015 and NYS Licensed Guide June 2015-2020

Skills: Proficiency in Microsoft Word and PowerPoint, Working knowledge in Excel, GIS and GPS systems.

Honors and Scholarships: Sustainability Research Fair Winner 2012, Flora Brown Award 2014, 2015-2016; Tau Sigma National Honor Society 2016.