Management Sales

PROFILE

Accomplished Senior Management Professional with extensive Public Administration, EEO Compliance, Talent Management, Sales and Service, and Supplier Diversity expertise. Results-driven leader and visionary with broad experience dealing with all levels of organizational management; a strong emphasis in Diversity and Inclusion. Proven history and success increasing profitability, improving performance, and cultivating productivity in sensitive, fast-paced environments and highly competitive industries. Currently pursuing a Diversity Professional Certification with a scheduled completion date of June 2015. Poised to transition to a Human Resource and Diversity and Inclusion Coach or Consultant position with opportunities for growth and advancement that will benefit from my experience and leadership abilities. Capable of a wide range of assertive leadership roles.

CURRENT SPOTLIGHT

Executive administrative leadership of the North Texas Tollway Authority (NTTA) Business Diversity's various programs designed to increase contracting opportunities and participation of Disadvantaged, Minority, Women, and Small Business Enterprises

oDirectly responsible for planning, directing, organizing, and managing department's compliance division, including all supplier diversity compliance tracking, audit reporting, and data reporting

oLeverage diversity through inclusive leadership to grow customer loyalty through service value

oIncreased Disadvantaged/Minority/Women-Owned Business Enterprise (D/M/WBE) spend from 25.1% to 27.9% in 2013, resulting $118M of the total spend being awarded to D/M/WBES

KEY MANAGEMENT AREAS

Team Building/Leadership & Training

Business Development & Growth

Business Strategy & Execution

Policies & Procedures, Compliance

Client Relationship Management

Recruiting Strong Talent

Vendor/Supplier Marketing Skills

Forming Strategic Partnerships

Coaching/Mentoring

PROFESSIONAL ATTRIBUTES

Hard-driving, results-oriented professional, capable of significantly contributing to increasing company performance and profits

Strong analytical and management skills, leadership qualities, and solid technical communication abilities

Proven top performer, with a reputation for strong sales management qualified by mature, prudent business skills and sound judgment

Highly organized, with the ability to multi-task in a fast-paced environment, responds quickly and effectively to problems; adaptive to change, communicates effectively, building a sense of urgency

Articulate, diplomatic, persuasive; easily establishes rapport and credibility with people at all levels, works well with people from a variety of backgrounds and cultures

Successful approach to problem identification, assessment, resolution, and crisis management

Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners

LICENSES/CERTIFICATIONS

Certified in Public Administration

Master Contract Compliance Administrator (DFWBE)

American Contract Compliance Association (ACCA)

NOTABLE ACCOMPLISHMENTS

Recipient of numerous industry commendations and awards including the President’s Award in Diversity, Access and Education, 2014, and Who's Who in Black Dallas, Real Times Media, 2014

EXPERIENCE

Jun 2013 - Current Assistant Director of Business Diversity, North Texas Tollway Authority (NTTA), Plano, TX

Strategic leader consulting with leaders to develop and execute integrated diversity & inclusion (D&I) strategies to achieve short and long-term objectives. Report to the Director of Business Diversity.

EXPERIENCE (cont’d)

Implement and monitor Supplier Diversity Program designed to increase diversity participation in all procurements

Work closely with a wide variety of constituents to assess programmatic needs that support diversity issues throughout the organization.

Research best practices in diversity initiatives and use those findings to make informed decisions

Develop unique programs or communications strategies to promote diversity, and assess the outcomes of those initiatives with a particular focus on their impact as related to recruitment and retention

Plan and manage budgets related to diversity initiatives and obtain funding for programs, activities, and initiatives

Implemented automated contract compliance tracking and reporting system resulting in timely and accurate reporting for over $425M spend, and preventing duplicate and erroneous payment to vendors

Jul 2001 - Jun 2013 Enterprise Account Manager, Peoplefluent, Inc., Irving, TX

Provided strategic and financial leadership to build corporate value, public trust, and accelerate revenues and earnings, gaining a competitive market position and providing citizen input into the public administration process.

Assisted a myriad of organizations on a broad number of employment discrimination issues

Introduced companies to the full range of application and process improvements to help make sound business decisions concerning its employees

Consistently achieved highest annual client retention among peers averaging over 97% by building enduring, long-term relationships and ensuring customer experience.

Managed business relationships with an organization’s enterprise accounts or key accounts

Planned sales activities to achieve targets for each account and an external role, liaising with decision-makers in the customer organization to assess their needs and provide relevant products and services

Successfully introduced fortune 100 companies to the full range of Human Capital Management software application and process improvements that helped those organizations to make sound business decisions concerning all of its employees. Resulted in reduced rates of discrimination claims and reduced turnover rates

Accomplishments

President’s Club, 2010

Outstanding Sales Professional, 2010

OTHER RELEVANT EXPERIENCE

Jul 1999 - Jul 2000 Director, All TEMPS Personnel Service, Inc., Dallas, TX

Mar 1992 - Jul 1999 City of Dallas, Dallas, TX

Jun 1996 - Jul 1999 Assistant Housing Director

Apr 1994 - Jun 1996 Director of Budget and Management Services

Mar 1992 - Apr 1994 Director of Minority Business Enterprise

Crafted and presented various scenarios to the City Manager’s management team for funding ongoing and proposed projects without an increase in tax rate, while creating economic and community development opportunities for eligible citizens of Dallas, Texas. Successfully administered and management federally funded Primary Health Centers, monitored project status relative to compliance with Legislative, Regulatory and Guidance requirements. Played a key role in turning around the City of Dallas Minority/Women Owned Business Enterprise (M/WBE) Program by creating community outreach programs and developing relationship with all stakeholders (chambers of commerce, trade associations, and professional organizations). Within 9 months, effort upgraded Dallas diversity ranking from nonexistent to #1 in the U.S. among same-size municipalities

EDUCATION

University of Phoenix, Irving, TX

Master of Business Administration degree in Human Resource Management

Master of Management with an emphasis on Public Administration

Bishop College, Dallas, TX

Bachelor of Arts degree in Business Administration

PROFESSIONAL ASSOCIATIONS

Board Member, North Texas Chapter of National Industry Liaison Group (NILG)

Board of Director and former Treasurer, Co-Chair Inaugural SWARM Conference

Access Equity & Diversity (AAED)

International Diversity Economic Alliance (IDBA)

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