Engineer Customer Service

Derilo, Arvin

Contact Numbers : +63-977******* - +63-919*******

E-Mail Address : *************@*****.***

Technical Summary:

Senior Desktop Support and Network Support Engineer

Results-oriented, innovative professional Senior Desktop Support and Network Support Engineer with more than 1 year of experience supporting more than 500 users. Experience in managing People, Desktop Hardware/Software, designing networks, configuring and maintaining Cisco Equipment’s, Firewall’s, Servers, IP Phones’, and maintain organizations effectiveness and continuity by working as a team and properly identifying, resolving any technical issues in a fast-paced environment. SKILLS:

Operating Systems:

Windows Server 2003, Windows Server 2008 and R2, Windows XP, Windows 7, Windows 8/8.1, Windows 10, Linux Mint “Rafaela” XFCE, Open Source Firewall “PFSENSE” and FortiGate Firewall. Software:

Active Directory, DNS, DHCP, RAID, MS Server Group Policy/NTFS Security, MS Windows Deployment Services, Solar Winds Network Monitoring Tools, File Server, Ticketing System, Asterisk and TEVATEL Dialer system, MS Office 2007/2010/2013, MS Outlook, FTP Server, Backup Management, Reporting/Disaster Recovery, Antivirus Management, Software Network Design Tools, Photo/Video Editing Tools, Virtualization tools, Basic C++/HTML, Basic Citrix Application, User Lock Application and Remote Applications, Hardware:

Dell Server PowerEdge R720 and 520, NETGEAR POE Switch, D LINK POE Switch, Cisco Catalyst L3 Switch 3850, Cisco L2 Switch 2960, Cisco Router (1900 and 2921), Cisco EA2700 WIFI Router, D Link WIFI Router, and Grand stream GXP (2100, 1450, and 2140) IP Phone, Laptop, ACER/IBM/Lenovo/DELL Desktop, Printer, Scanner, NIC Cards, RAID, Switch Stocking, and Structured Cabling design. LAN/WAN:

Cisco Switches/Routers, Inter-VLAN’s, VTP, TCP/IP-IPV4, Layer 3 Switch Inter-VLAN, Router on the stick, DHCP, NTFS Security, Ethernet Channel, Spanning-tree Protocol, Encapsulation, Port Security, Access-list, RIPv2, EIGRP, OSPF, BGP, Routing Redistribution, GRE over IPsec VPN Tunnels. PROFESSIONAL EXPERIENCE

Company : Phil-Data Business System Inc. (http://www.phildata.com)

: Access Healthcare Services Manila, Inc. (https://www.accesshealthcare.co) Duration : April 2015 – Present

Senior Desktop Support and Network Support Engineer

Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Verifies application results by conducting system audits of technologies implemented.

Completes projects by coordinating resources and timetables with user departments and data center.

Insure the business continuity by identifying the root cause of the issue and resolving it in the fast-paced environment.

Preserves company assets by implementing disaster recovery and back-up management and information and control structure.

Coordinate to vendor when it comes to software upgrades, technical issues and other concerns which need vendors and team interaction.

Manage and Support two Facility in Manila with more than 500 users in a domain environment.

Support Desktops users remotely in one of the Facility in India (Chennai).

Implement Inter-VLAN routing design, on Layer 3 3850 Switch.

Monitor Servers, Firewalls, Core Switches, Router Events and Updates.

Manage Active Directory and File Servers.

Manage Grand stream IP Phones configuration and connectivity.

Resolved different technical issue’s in a software based ticketing system environment.

Manage PBX Servers when it comes to CDR report, user and extension creation, phone numbers testing and escalation.

Introduce third party software for remote, software installation, detailed network monitoring, and Desktop / Laptop software information inventory.

Company : University of Makati. (https://umak.edu.ph) Duration : June 2014 – March 2015

Projects Accomplished:

Implement a cost-effective Inter-VLAN Router-on-a-Stick in Administration Building to support multiple VLANs and manage every office department per network subnet.

Migrate MS Office 2007 to 2010 by Configuring the Server 2012 R2 to deploy MS Office 2010 across the network with over 200+ workstations.

Implement Windows Deployment Services (WDS) and introduce third-party software for driver package installation.

Network Support Engineer

Configuration and deployment of 1900 Cisco Router and 2960 Switch for network VLAN’s and Redundancy

Configuration and deployment of MS Server 2012 R2 for Domain Controller, Windows Deployment Services, Group Policy, Active Directory, File Server, Printer Server, Proxy Server and DHCP Server.

Configuration and deployment of Open Source Firewall “PFSENSE”, Port Security, Ethernet Channel and Access List for University of Makati network basic security

Implement Network design including its installation in different offices inside the University and monitor its security, performance and bandwidth consumption.

Introduce Bandwidth Monitoring and Web Filtering using other third-party software and resolved multiple issues in network systems to increase institutions functionality.

Manage Computer hardware and software repair / maintenance. Company : Golden Arches Development

Corporation (McDonald’s Buendia). (https://mcdonalds.com.ph) Duration : July 2013 – January 2014

Part time Service Crew

Food preparation and cooking a wide variety of food, also involves using a broad range of equipment and provide customers a quick and accurate service.

Produce orders in consistently high standards and Cleaning in accordance to our company’s sanitary standards including, sweeping and mopping floors, cleaning walls, tables, counters, kitchen, and service equipment, customer service area, removing trash, and cleaning restrooms.

Present menu, take order, suggest and recommend appropriately and verifying that customers are satisfied with their orders

Certifications:

TESDA - National Certification (NCII) in Computer Hardware Servicing.

BEST in NETWORK DESIGN entitled DATA CENTER PROJECT IN ACCORDANCE TO ANSI/TIA-942 STANDARD FOR PUBLIC HIGH SCHOOL INTERCONNECTIVITY IN CITY OF MAKATI.

DEAN’S LISTER for the First, Second and Fourth Academic Year Level Educational Background:

Bachelor of Science in Computer Network Administration Associate in Computer Network Administration

University of Makati - 2012-2015

Associate in Computer Technology

University of Makati - 2010-2012

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