Customer Support

K.SURESH **,MIDDLE STREET,URANGANI,

SANKARAPURAM TALUK, VILLUPURAM,TAMILNADU,INDIA, PIN CODE: 606401 MOBILE NO: +91-784******* EMAIL:******.**********@*****.***

CAREER OBJECTIVE

To work in a challenging and dynamic environment, creative and to keep adding value to the company that I represent and serve, and to myself, while concurrently upgrading my skills and knowledge.

PERSONAL SUMMARY

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy call Centre environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Easy going by nature, willing to work shifts and able to get along with both work colleagues and senior managers. Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities.

PERSONAL COMPETENCIES

Attention to detail

Communication skills

Analytical

Goals orientated

Listening

Confident

AREAS OF EXPERTISE

Customer Support

Email & Chat Support

Handling complaints

Marketing

Collections in CREDIT CARD (dept) & Jewel Loan & Rural Inclusing Banking Group

TECHNICAL SKILLS

MS Word

MS Excel

EDUCATIONAL QUALIFICATION

Examination

University/Board

Year of passing

% Obtained

Medium

BA (HISTORY)

Annamalai university

May 2015

65%

Tamil

B.sc (MATHS)

University of madras.

May 2013

55 %

English

H.S.S

State Board

March 2010

63%

Tamil

S.S.L.C

State Board

March 2008

78 %

Tamil

WORK EXPERIENCE

Representative in impulse marketing group (June2013-May2014)

consultant in Sutherland Global Services (November2014-FEB2016)presently

DUTIES

Dealing with a customer’s queries, requests, orders or complaints.

Exporting of goods

Export Documents verification

Collections

Identifying and escalating priority issues or customer complaints.

Supplying qualitative and quantitative data to clients.

PERSONAL DETAILS

DATE OF BIRTH : 14-04-1993

MARITAL STATUS : Single

RELIGION : Hindu

LANGUAGES KNOWN : Tamil, English

FATHER NAME : M.kannan

MOTHER NAME : K.Indira

DECLARATION

I do hereby declared that the above information is true the best of my knowledge.

Thanking you

DATE : PLACE: CHENNAI

(SURESH K)

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