Customer Service Manager
Resume:
GRACE BUREK
LUDLOW, MA *****
**********@*****.***
CAREER OBJECTIVE
PROFESSIONAL OFFICE MANAGER WITHIN A COMPANY THAT SEEKS A WELL ROUNDED INDIVIDUAL WITH THE CAPABILITY OF
HANDLING A VARIETY OF TASKS INCLUDING BUT NOT LIMITED TO; SUPERIOR CUSTOMER SERVICE, ACCOUNTING, BUDGET
MANAGEMENT, WELL NEGOTIATED EQUIPMENT PROCUREMENT, IT TECHNICAL SUPPORT, EVENT PLANNING AND PRESENTATION
BUILDING.
PROFESSIONAL SKILLS PROFILE
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
FINANCIAL ANALYSIS AND REPORTING
BUDGET ANALYSIS
PROJECT AND TEAM LEADERSHIP
PROFICIENT WITH ALL MICROSOFT OFFICE PRODUCTS
OVERVIEW
CLEARESULT/APPLIED PROACTIVE TECHNOLOGIES, FEBRUARY 2004-MARCH 2016
COMMENCED CAREER WITH APT ENERGY EFFICIENCY IN 2004 AND IMMEDIATELY ASSUMED A PROMINENT ROLE IN
IN THE FIELD OF
COLLABORATING ON NATIONAL RETAIL LIGHTING AND APPLIANCE PROGRAMS. WORKED ON A VARIETY OF PROGRAMS AND PROJECTS
INCLUDING WORKING WITH APTS INFORMATION TECHNOLOGY DEPARTMENT TO COORDINATE THE UPDATING OF HARDWARE AND
SOFTWARE AND TRAINING OF NEW EMPLOYEES ON APTS INFORMATION MANAGEMENT SYSTEMS AS WELL AS PROVIDING DAY TO DAY
IT TECHNICAL AND TELEPHONE SUPPORT. MANAGED THE OFFICE BUILDING OPERATIONS AND NEGOTIATED TERMS FOR A NEW WEB
BASED PHONE SYSTEM. PROCURED, BUILT AND DISTRIBUTED ALL EQUIPMENT SUCH AS TELEPHONES, LAPTOPS AND TABLETS.
SUCCESSFULLY IMPLEMENTED NUMEROUS ENERGY EFFICIENCY ACTIVITIES FOR TWO OF THE LARGEST AND MOST ACTIVE ENERGY
EFFICIENCY PROGRAM SPONSORS IN THE COUNTRY, THE MIDWEST ENERGY EFFICIENCY ALLIANCE (MEEA) AND THE NORTHWEST
ENERGY EFFICIENCY ALLIANCE (NEEA).
SENIOR ACCOUNT PROGRAM MANAGER - GEORGIA POWER RESIDENTIAL LIGHTING AND APPLIANCE PROGRAM, 2007-2016
CLEARESULT/APT, SPRINGFIELD, MA
MAINTAINED DIRECT OVERSIGHT OF THE GEORGIA POWER LIGHTING AND APPLIANCE ENERGY EFFICIENCY PROGRAM INCLUDING
TWO COORDINATORS AND NINE FIELD REPRESENTATIVES. SERVED AS THE PRIMARY POINT OF CONTACT BETWEEN THE CLIENT AND
LIGHTING MANUFACTURERS/RETAILERS AND FUNCTIONS AS ONE OF THE KEY PLAYERS IN THE CULTIVATION OF THESE INITIATIVES.
ENSURES SMOOTH OPERATIONS, COMPLIANCE WITH CLIENT EXPECTATIONS, AND ASSISTS IN THE COMPLETION OF IMPLEMENTATION
STRATEGIES. OVERSEES PROGRAM ACTIVITIES AND EXPANDED PROGRAM EFFORTS INCLUDING HEAVY EVENT PLANNING AND
COORDINATION WITH THE UNITED STATES EPA AND DOE.
SUCCESSFULLY LAUNCHED AND MAINTAINED DIRECT OVERSIGHT OF THE GEORGIA POWER RETAIL C & I PROGRAM, TRANSITIONING
MANAGEMENT RESPONSIBILITIES IN SEPTEMBER OF 2014 WHILE MAINTAINING HIGH LEVEL OVERSIGHT OF THE PROGRAM.
MANAGED $3.5 MILLION ANNUAL BUDGET
MANAGED NINE (9) REMOTE FIELD REPRESENTATIVES AND ONE PROGRAM COORDINATOR
MANAGED TRACKING SYSTEMS TO ENSURE ENERGY SAVINGS TARGETS WERE MET ON BEHALF OF THE CLIENT
PROGRAM MANAGER, 2005-2007
APT, SPRINGFIELD, MA
RHODE ISLAND NATIONAL GRID PROGRAM; NEEA ENERGY STAR RESIDENTIAL PRODUCTS PROGRAM; ENERGY TRUST OF
OREGON ENERGY STAR RESIDENTIAL PRODUCTS PROGRAM; PUGET SOUND ENERGY ENERGY STAR RESIDENTIAL APPLIANCES
PROGRAM; AND SALT RIVER PROJECT POWERWISE PROGRAM
ASSISTED RETAILERS AND MANUFACTURERS TO DRAFT MEMORANDUM OF UNDERSTANDING (MOUS),INCLUDING PRODUCT
SELECTION, FOR SPONSOR APPROVAL AND IMPLEMENTATION. OVERSAW AND DIRECTED FIELD STAFF TO CONFIRM AND ESTABLISH
FULFILLMENT OF LIGHTING MOUS. ESTABLISHED AND MAINTAINED RELATIONSHIPS WITH INDUSTRY ACTORS (MAJOR RETAIL AS WELL
AS NATIONAL LIGHTING MANUFACTURER REPRESENTATIVES) TO IMPLEMENT METHODS IN THE FIELD AND DESIGN PROMOTIONS TO
ATTAIN GOALS. AUTHORED PRESS RELEASES AND MEDIA ADVISORIES TO SUPPORT SPECIAL EVENTS. SECURED TELEVISION AND RADIO
INTERVIEWS. WORKED AS A LIAISON BETWEEN THE MARKETING DEPARTMENT AND CLIENT TO ENSURE APPROPRIATE ADVERTISING AND
COLLATERAL MATERIALS. ENSURED EFFICIENCY OF FIELD REPRESENTATIVE ROUTES. MAINTAINED AND TRACKED PAYROLL, MILEAGE,
AND EXPENSES. DRAFTED AND SUBMITTED MONTHLY PROGRESS REPORTS TO SPONSORS. CREATED MONTHLY LINE ITEM INVOICE.
TRACKED AND MAINTAINED COSTS TO STAY WITHIN CLIENT BUDGETS.
PROGRAM COORDINATOR, 2004-2006
APT, SPRINGFIELD, MA
MEEA - ILLINOIS LIGHTING PROGRAM; NORTHERN ILLINOIS LIGHTING PROJECT; LIGHTS FOR LEARNING PROGRAM; AND LIPA
RESIDENTIAL PROGRAM
COORDINATED THE EFFORTS OF THE PROGRAMS AND WORKED COLLABORATIVELY WITH MEEA TO NEGOTIATE PROMOTIONS.
ASSISTED WITH MARKETING AND EDUCATIONAL MATERIALS. PLANNED AND IMPLEMENTED ENERGY CONSERVATION IN-STORE AND
CORPORATE EDUCATIONAL EVENTS. DEVELOPED PROGRAM REPORTS. MANAGED PROGRAM BUDGET, AUDITED PAYROLL, AND
HANDLED INVOICING.
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