Customer Service Administrative
Resume:
Rosario Castillo
**** *. ******* ** ** Habra, California 714-***-**** *****************@*****.***
Career Objective
To secure permanent position in Administrative where I can utilize my skills to benefit an organization. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all time. Work Experience
CULLIGAN, SANTA ANA, CA
Administrative/Receptionist/Customer Service Rep, Sep 2011 – Present Provide accurate information, troubleshoot equipment issues, and settle complaints for customers. Resolve and assist customers with billing questions/information. Dispatch deliveries to customers, schedule service work orders in a timely manner. Prepare dail y route schedules bill and close them on a daily basis. Provide front desk duties, such as switchboard and direct phone calls. Accounts receivable, post all daily transactions (checks and credit cards). KC SERVICES, BUENA PARK, CA
Administrative, Mar 2009 – Mar 2011
Collection of client fee's, assisted in enrollments, terminations. Answered phones, maintain appointments in outlook. preparation of rosters, audit files to ensure proper case management. Log in all client activities in files. All general office duties as well. MARK OPTICS, SANTA ANA, CA
Receptionist/Administrative, Jul 2007 – Mar 2009
Quote glass optical products over phone or via email, handle any follow up calls with customers, enter sale orders, invoices, enter data, answer phones, order office supplies. PEOPLE'S CHOICE HOME LOAN, IRVINE, CA
Loan Processor, Nov 2004 – May 2007
Prepared files for submission to underwriting. Open escrow/title orders, order payoffs. Call credit agencies to request supplements on payment transactions. Request evidence of insurance and employment. Initiate follow up calls regarding missing steps and post funding discrepancies.Handles all borrower inquiries promptly. Prepared notary appointment for loan close out. Package loan files after closing.
VONS, IRVINE, CA
Cashier, Jul 1994 – Sep 2004
Customer service, handle all money transactions.
Education
LA MIRADA HIGH, LA MIRADA, CA
High School Diploma: General Education
Additional Skills
Computer Literate
Highly multi-task oriented
Excellent organizational skills
Regular Punctual
Bilingual
Customer Service
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