Customer Service Information Technology

Willie A. Murphy III

*** *. ******** **. ***.3-215-***-****

Philadelphia PA 19119 **********@*****.***

Qualifications

Working knowledge of the administration, repair and maintenance of Printers and PCs

Windows Operating Systems XP, Vista, 7

Understand PC Network standards and protocols

Excellent customer service and communication skills

Very strong attention to detail

Education

ITT Technical Institute – Philadelphia, PA

Associate of Specialized Technology Degree

Area of Study: Information Technology - Computer Network Systems

Completed date: 06/08/2014 – GPA: 3.83

Certifications

CompTIA A+ (220-801): Passed

CompTIA A+ (220-802): Passed

Work History

Ricoh-USA - Philadelphia, Pennsylvania

2015-Present On Site Service Technician (Entry Level)

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices, Performs troubleshooting and repairs or replaces equipment components as necessary.

Interacts with external customers for the purpose of determining service needs on equipment and ensuring an overall high level of customer satisfaction with the service performed.

Wells Fargo - Philadelphia, Pennsylvania

2004-2015 Operations Clerk 2

Responsible for processing payment information for various local companies

Process, separate, sort, and scan up to 30 lbs of mailed checks per day

Conduct quality control to ensure proper input of payment information

Administer, diagnose, and repair common mechanical functions of the sorting equipment Opex Model 7200

Completed training program for maintaining and using Opex Model 7200

Corestates - Philadelphia, Pennsylvania

1997-2004 Data Operator 2

Verifying and processing over 100 different customer accounts and inputting information into database

Computed figures such as balances & totals; Identify and resolve discrepancies and errors

Earned Star award for low error ratio of .01% for length of the year

Volunteered in the community as representative of the company

Earned perfect attendance award for no missed worked days

Supportive Behavioral Resources Inc. - Philadelphia, Pennsylvania

1994-2007 Residential Health Care Aid

Providing individualized support in Philadelphia and surrounding suburbs since 1994; that reflects caring, respect and knowledge

Administered prescribed oral medications to residential patient under written direction of physician and as directed by family members

Provided assistance with moving in and out of beds, baths, automobiles, and with dressing and grooming

Accompanied client to doctor’s offices and on other trips outside the home, providing transportation, and companionship

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