Customer Service Management

Savonnah Torrence-Elewodalu

Laboratory Technician

Houston, TX

**********@*****.*** - 832-***-****

• Extensive experience in laboratory tests for process and quality control.

• Proficiency in handling laboratory instruments, test materials and preparing chemical solutions.

• Excellent customer service skills.

• Warehouse Management Support - Goods receipt, inventory management and labelling.

• Marketing and Sales experience.

• Strong team player, self-motivated and result-oriented. Organizational and Analytical skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Laboratory Technician/ Warehouse Management Support Allied Oil and Gas - Midland, TX - November 2014 to January 2015

• Performed basic fluids additive selection, risk analysis and developed the required competency to operate assigned equipment safely.

• Assisted with goods receipt, transfer posting to plants and stock transfer reservation.

• Assisted with purchase orders, requisition and purchasing info records of production equipment.

• Conducted routine housekeeping of storage and warehouse, availability check, delivery and yard management. Took inventory of equipment & labelled stock accordingly.

• Trained in procurement cycle, warehouse management, plant storage and physical inventory management.

• Performed lab, cement & acid testing and worked with other laboratory technicians in ensuring a clean, orderly and hazard-free working environment.

• Performed routine maintenance and repairs on work equipment and participated in safety and quality assurance programs including risk analysis/assessment, quality improvement and emergency response. Laboratory Technician - Overnight Shift Lead

Halliburton - Midland, TX - June 2014 to November 2014

• Performed lab testing on cement and drilling fluid and according to API and ISO testing methods (thickening time, free water, rheology, water analysis/ chemistries, acid titration etc).

• Performed maintenance and repairs on lab equipment.

• Performed compatibilities as needed on (mud/spacer/cement).

• Conducted tests on frac fluids, cement and mud with thickening times, UCA compressive strengths, rheologies, fluid loss, free fluid, static gel strength tests, etc., as well other specialized testing procedures. Laboratory Technician/ Warehouse Management Support Schlumberger - Midland, TX - February 2013 to June 2014

• Performed operation of well stimulation and well cementing quality control tests using Rheometer, Atmospheric Consistometer, Pressurized Consistometer, Ultrasonic Cement Analyzer, Static Gel Strength Analyzer

• Design Casing Cement using cement and cement additives according specifications and API standards.

• Assisted with individual shipping documents, shipping costs and types.

• Worked with purchase orders, goods issue and receipt.

• Performed lab equipment maintenance and operation skills Performed tests to verify fluid design.

• Confirmed cement slurry design and stimulation fluid design with field blends to verify pilot test results

• Assisted in the maintenance and calibration of laboratory equipment

• Performed product quality assurance/quality control for critical jobs

• Followed test procedures on unknown scales and produced solids and fluids from oil and gas wells. Environmental Services-Housekeeping

St. Luke Sugarland Hospital - August 2012 to January 2013

•Performed various cleaning activities of assigned areas – rooms, offices, lobbies and public areas.

•Executed daily maintenance and cleaning procedures such as, vacuuming/shampooing carpets, dusting furniture, window washing, floor/wall sweeping/mopping/restrooms sanitizing/cleaning and trash removal.

•Inspected all the areas and office premises to check whether any part is left unclean.

•Monitored and documented the materials used in cleaning processes on a daily basis, included them in the annual budget.

•Participated in meetings and discussions related to cleanliness.

• Kept hospital clean and neat during shifts.

Photographer

Memorial Hermann Hospital / Our - Houston, TX - January 2011 to August 2011

• Gathered personal information from parent.

• Positioned newborn for photos.

• Tracked inventory of all photo lab products and equipment. Sales Associate/Guest services

Georgia Aquarium - Atlanta, GA - January 2010 to October 2010

• Operated scanning and kiosks machines

• Provide excellent customer service and professionally answered all telephone inquiries.

• Accountable for knowing all markdowns, special promotions and events

• Supervised events and exhibits.

• Documented all customer inquiries and comments thoroughly and quickly. Sales Associate/Overnight Stocker /Inventory Control Wal-Mart - Houston, TX - June 2007 to January 2010

• Operated cash register.

• Provided excellent customer service and professionally answered all telephone inquiries.

• Accountable for knowing all markdowns, special promotions, clearance, and advertised merchandise. Pharmacy Dean Assistant

Texas Southern University / College of Pharmacy - Houston, TX - August 2005 to June 2007

• Organized and filed confidential documents.

• Performed data entry into computerized database.

• Responsible for sorting mail and handling postal packages.

• Responsible for all orders and processing to company.

• Properly filled and dispensed an average of prescriptions per day.

• Managed drug and supply inventories.

• Receptively answered customer questions and helped locate desired items in the pharmacy. EDUCATION

Lithonia High School - Lithonia, GA

2005

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