Manager Customer Service
Resume:
MA. JOCELYN V. RAMIREZ, CPA
Email: ***************@*****.***
PROFESSIONAL CERTIFICATION
**** ********* ****** ********** (CPA)
MAY, 2012
EDUCATIONAL BACKGROUND
2006 – 2010 PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
QUEZON CITY, MANILA
Bachelor of Science in Accountancy
2002 – 2006 KAPITOLYO HIGH SCHOOL
High School
1995 – 2002 MARONONG ELEMENTARY SCHOOL
Elementary
Awards: 2ND Honorable Mention
WORK EXPERIENCE
May, 2013 – March 2016 Bayer Business Services Philippines, Inc.
Accounts Payable Back Office Process Expert
Major tasks and responsibilities:
Responsible for timely and accurate processing of specific accounting transactions according to standard process documentation
Use of existing procedures to solve routine or standard problems
Contribute to process improvements and documentation
Comply with accounting standards, policies and procedures
Coordination with Front Office according to a structured process
Prepare and maintain reports as per scope and/or as requested.
Ensure and follow up Issues
First level of Escalation for Process Issues and Process Deviations and analyse possible solutions based on standard procedures.
Gives guidance and training for the assigned process
Builds process expertise
Work relations:
Team Leader
Operational Manager
Accountants and Process Experts
August 20, 2012 – May, 2012 Bayer Business Services Philippines, Inc.
Accounts Payable Back Office Accountant
Major tasks and responsibilities:
Responsible for timely and accurate processing of specific accounting transactions according to process documentation
Ensure and follow up issues within workflow systems
Contribute to process improvements
Comply with accounting standards, policies and procedures
Monitor process exceptions and inefficiencies
August 20, 2012 – May, 2012 Bayer Business Services Philippines, Inc.
Accounts Payable Back Office Accountant
Major tasks and responsibilities:
Responsible for timely and accurate processing of specific accounting transactions according to process documentation
Ensure and follow up issues within workflow systems
Contribute to process improvements
Comply with accounting standards, policies and procedures
Monitor process exceptions and inefficiencies
Work relations:
All Employees for the region, country or company (costumers) as per process split.
Line Manager
Operational Manager
Service Delivery Manager
Accountants
May-October 2011 Wilcon Builders Depot
Accounts Payable Accountant
Major tasks and responsibilities:
Responsible for timely and accurate processing of specific accounting transactions according to process documentation
Ensure and follow up issues within workflow systems
Contribute to process improvements
Comply with accounting standards, policies and procedures
Monitor process exceptions and inefficiencies
TRAININGS ATTENDED
Communications Skills – Effective Business Writing, Effective Presentations
Personality Development – Working in Teams
Surmounting the Challenges of the Modern Times
Peachtree End-User Training Course
SUMMARY OF QUALIFICATIONS
Self-motivated not only to meet but exceed expectations; High commitment to delivering results; Highly analytical and skeptical
Strong customer service orientation
Values Teamwork, Respect for the Individual and Diversity
Excellent verbal and/or written communication skills
PERSONAL BACKGROUND
Born on August 14, 1990 in Pasig City, Manila.
Fluent in English and Filipino.
Proficient in Microsoft Office programs (Excel, Outlook, Word, Power Point).
Knowledgeable in SAP Application.
CHARACTER REFERENCES
Available upon request.
Contact this candidate