Customer Service Technician

Jeremy D Carrasco

**** ****** *** *****, ** ***** Phone: 951-***-**** act7a8@r.postjobfree.com

Certifications

Network+ 2012

Key Skills

Network & System Security

Risk Management

Authentication & Access Control

System Monitoring

System Integration Planning

Multitier Network Architectures

Education

American InterContinental University, Schaumburg, IL

AAba in Information Systems, 2012

INFORMATION SYSTEMS ADMINISTRATOR

Qualifications include a degree in Information Systems ; Network+ designation and entry level knowledge of system security and databases; and detailed knowledge of windows operating systems, technologies and best practices. Seven years of volunteer experience in the creation and deployment of solutions protecting networks, systems and information assets for personal computing systems. Additional experience in both SMB and corporate environments ranging from small deployments to 700+users and 1000+ systems as sole point of contact.

Adjust computer operation system, assist co-workers with software problems, conduct computer diagnostics to determine nature of problems, configure computers in industrial or manufacturing setting, evaluate computer system user requests or requirements, evaluate prototype computer software systems, follow data security procedures, follow data storage procedures, identify appropriate software for project, install computer programs, install hardware, software, or peripheral equipment, maintain or repair computers or related equipment, monitor computer operation, perform minor repairs to hardware, software, or peripheral equipment.

Technology Summary

Security Technologies:

SSH; SSL; Digital Certificates; Anti-Virus Tools (Norton, Symantec, Ghost, Sophos, etc.)

Systems:

Unix-Based Systems (ESXi, Linux, ); Windows (all); Mac

Networking:

LANs, Routers, Firewalls, TCP/IP

Software:

MS Office (Word, Excel, Outlook, Access, PowerPoint), VMWare, Solarwinds, Spiceworks, Sophos

IT Experience

Los Angeles, CA

Canoga Park, CA

Norco/Los Angeles, CA

C.A.R.D. Help Desk Technician, 2015-2015

Mr Mobile Customer Service and Information Technology Administrator, 2013-2015

Freelance-IT Administration, 2010 – Dec 2015

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