Customer Service Assistant
Resume:
Theresa A. Little
Bartow, Florida 33830
863-***-**** (home) or 863-***-**** (cellular)
CAREER OBJECTIVE
To obtain employment with an organization/agency, where I can display my ability and willingness to learn and to become more involved with the activities of the organization/agency.
CAREER SUMMARY
Over twenty –seven years of administrative/clerical experience in the public and private sector relating to clerical work. A broad-based background that includes communication, processing client data information, organizing and maintaining files, registering clients/students, typing, taking calls, and answering various inquiries. A highly dedicated and motivated individual that works well independently or as a team player to accomplish organizational goals.
EDUCATION
Business Administration, Polk Community College (30 hours completed), 1979-1980
Secretarial and Word Processing, Business Training International, 1989
RELEVANT SKILLS AND ABILITIES
Excellent communication skills
Ability to apply and interpret agency policy and procedures
Ability to work in stressful situations
Ability to multi-task and complete assignments timely
Working knowledge of Microsoft office programs
Organized
WORK EXPERIENCE
AARP Senior Employment Services Lakeland, FL
Employment Specialist
Screen applicant over the phone/in person for eligibility purposes
Access applicant’s application with the Project Director
Schedule approved applicants for enrollment process
Coordinate with the host agency for assigning approved clients for work
Maintain contact with applicants to ensure compliance
Ensure all applicant Individual Employment Plans are submitted timely
Conduct searches for employment sites to determine appropriate work for the applicants
Conduct safety monitoring at sites
Represent AARP foundation/SCSEP at job fairs, etc.
Recruit host agencies
Florida Department of Health (Children’s Medical Services) Lakeland, FL
Clerk Typist Specialist
Research medical data for Nurses and Case Managers
Opens incoming mail and routes to appropriate individuals
Maintains calendar and coordinates conferences and meetings
Locates and attaches appropriate file to incoming correspondence
Greets and welcomes visitors, determines nature of business and conducts visitors to appropriate person
Compiles and maintains lists and records
Provides customer service
Mails newsletters, and other information
Filing of client documents and records
Answer telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals
Bowling Green Youth Academy Bowling Green, FL
Assistant Case Manager
Communicated with Juvenile Probation officers, Judge, Aftercare providers to provide information on the progress of the youth.
Prepared and process pre-release notifications regarding youth discharge.
Maintained and update chronological notes on youth daily.
Maintained visitation, phone/mail log.
Scheduled transition conferences.
Scheduled exit conferences.
Attended treatment team meetings
Bowling Green Youth Academy Bowling Green, FL
Educational Director’s Assistant
Administered testing to delinquent youth (WRAT 3).
Prepared documents, (i.e., attendance records, testing scores, discharge records, Immunization records)
Input all records of youth in computer database.
Supervised work-study and academic progress.
Performed administrative tasks.
Florida Department of Children and Families Haines City, FL
Clerk Typist Specialist
Interviewed applicants at the initial phase to obtain and verity information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance.
Used the keyboard, monitor, and printer to complete assigned tasks.
Basic knowledge of the public assistance programs available in the State of Florida.
Understanding of the acronyms used in the Florida system.
Able to complete client registrations (CRAD).
Conducted effective communication skills for face-to-face interviews.
Used interpersonal skills of communication for dealing w/difficult clients.
Basic knowledge of FLAIR, FMMIS systems.
Understanding of appointment scheduling using the FLORIDA system.
Referred ineligible clients to other agencies for assistance.
Florida Department of Children and Families Winter Haven, FL
Clerk Typist Specialist
Planned, initiated and carried out the completion of various administrative duties.
Prepared and processed mail.
Processed Travel Vouchers.
Maintained and scheduled appointments and walk-in logs.
Maintained Switchboard and directed calls to appropriate persons.
Reviewed all pubic assistance applications.
Input all client related data into the system.
Florida Department of Children and Families Winter Haven, FL
Clerk Typist
Planned, initiated and carried out the completion of various administrative duties.
Processed all incoming and outgoing mail.
Typed all incoming and outgoing correspondences.
Researched computer or master file cards to obtain clients information.
Maintain Switchboard operations.
Entered data into FLORIDA system database.
Filed (numerically and alphabetically).
Florida Department of Children and Families Winter Haven, FL
Clerk Typist
Planned, initiated and carried out the completion of various administrative duties.
Registered eligible clients.
Ordered and maintained requisition forms for supplies.
Prepared vouchers (childcare, gas, vehicle repair, and clothing)
Prepared and processed all vendor receipts.
Processed all fiscal documents.
Prepared travel vouchers (client related and employees).
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