Customer Service Representative

Anthony J Marohn

C areer Profile

H ighly organized and efficient. Extremely motivated and challenge seeking. Proficient in meeting deadlines. Enjoys training and educating new associates. Works well as a team player. Education

Bachelors of Arts degree from State University of New York College at Buffalo in Journalism, May 2003

Areas of Expertise

Government Employees Insurance Company (GEICO)

Claims Service Representative (October 2005 October 2006) Successfully completed CSR training and orientation Assisted policyholders in the handling of their claims Resolved clear liability claims

Provided excellent customer service

Telephone Claims Representative I (November 2006 December 2007) Completed training and orientation

Investigated liability claims and comparative negligence Investigated and resolved coverage claims

Handled first party medical claims

Wrote Arbitrations

Telephones Claims Representative II (January 2008 October 2009) Adjusted and investigated claims with strong background in New England states Adjusted minor bodily injury claims for both represented and unrepresented parties Reviewed medical bills and lost wages

Handled first party medical claims

Member of Arbitration Forums as liability adjuster Continuing Unit Examiner (November 2009 August 2014) Investigated liability and serious bodily injury claims with New Jersey being my venue Resolved complex and severe exposure claims/lawsuits in excess of $100,000.00 Attended mediations, pretrial conferences,and trials Helped build and provide a defense for our insured’s with legal counsel Consistently rated and regarded as the most productive adjuster in the department Telephone Claims Representative Job Coach (September 2014 August 2015) Educated and trained newly hired associates to get them accustomed to the company and the job Monitor/evaluated TCR 1 calls

Completed specific mini audits as requested by management such as file reviews Compiled and prepared performance evaluation reports and trend data Created and performed quality related training for associates as needed Taught, encouraged, and developed our newest Transition associates Trainer Prep Program for Claims Service Representatives (September 2015 Present) Introduced new associates to company standards and what to expect on a day to day basis Trained, developed, and published lesson plans to be used within our department and company wide

Provided feedback and coaching to new associates in the classroom setting Achieved 97.7% approval rating amongst newly hired associates Professional Development

A Call certified

Successfully completed core business courses required at GEICO (Business Law, Public Speaking, Marketing and Macroeconomics)

Completed diversity training

Texas licensed adjuster

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