Management Project

Christy Abraham **********@**********.*** +1-415-***-****

Objective

To gain experience in a position that will allow growth and develop abilities of my profession by combining my educational background with additional practical experience while achieving goals towards increasing company productivity and profits.

Summary

Over 15 years of experience in IT Industry in different roles like, System Administrator, Technical Leader, Technical Consultant, Data Centre Architect, Operations Manager, Incident Manager and Project Manager.

Hands on Experience in Datacentre Management, Datacentre migration projects, IT infrastructure design, Project Management, People Management, Change Management, Incident Management, Problem Management, Virtualization (VMware), Windows 2003, Windows 2008, Active Directory, Clustering, RAID, MS Exchange 2003, 2007 & 2010,ActiveSync, Blackberry Server administration, ISA Server administration, WSUS, SCCM, MOM, performance tuning and Backup and Restoration (CA, VERITAS, Windows Backup) and Antivirus Management.

Multiple appreciations from client’s side, including senior director level appreciations.

Dear Boss award winner in 2012

Work experience

Current Employer

Previous Employer

Previous Employer

Previous Employer

Company Name : Wipro Technologies (US –H1B)

Job Title (Position) :Technical Architect

Duration / Tenure : May 2015 till date

Project: MDVN Managed Service project

oDesigning and configuring SCCM.

oPatch management using SCCM.

oApplication packaging and deployment using SCCM

oLicense management using SCCM.

oDesign and configure AD infrastructure.

oHigh Availability Infrastructure Design and support including Microsoft clustering.

oSystems administration and support for Windows, Exchange and VMware

oConfiguring and managing Enterprise-class backup solutions (VERITAS, CA, NT Backup etc)

oOptimization recommendations for Windows and VMware environment

oProject focal point for Patch management and application packaging.

oTechnical Project Management.

oPreparing Disaster recovery plans and ensuring the availability by DR tests.

oHandle any & all escalations & provide timely solutions & document the same.

oEnsure regular connect with Off-shore Team and help them deliver.

Company Name : Wipro Technologies (Malaysia)

Job Title (Position) :Technical Project Manager ( Datacentre Management)

Duration / Tenure : April 2012 to Jan 2015

Project: Stats ChipPAC IT Infrastructure support Project

oDriving regular project status meetings with stakeholders, project teams and team leaders to review status, make recommendations, and resolve problems.

oProviding direction, guidance, and oversight to project team members.

oMeasuring project performance using appropriate tools and techniques.

oPrioritizing and assigning tasks to team members.

oReporting on project performance and metrics.

oBuilding relationships with client stakeholders.

oDeveloping mitigation plans to address identified risks.

oShielding the project team from external interferences.

oHaving daily contact with multiple functional teams and personnel.

oInvolved in project related reviews.

oDelivering projects within the agreed time, cost and quality constraints.

oReviewing the training and developmental needs of staff.

oPerform preventative IT maintenance work.

oOutage management and root cause analysis.

oManaging and maintaining all the devices in the datacenter.

oManaging and maintaining VM infrastructure.

oActive Directory Designing, implementation and support.

oChange review and technical input for Windows and VMware environment

oDesign and implementation of Exchange infrastructure and Exchange migration.

oManaging Server virtualization and migration projects

oManaging patching activities for all Windows boxes using SCCM.

oCA and VERITAS backup management.

oMicrosoft Exchange server administration and management.

Project: Barclays IT Infrastructure support project

Duration / Tenure : April 2010 to Oct 2012

Role: IT infrastructure Project Manager/Wintel Architect

oEnd to end project management.

oPrepared KT plan and implemented the same within the schedule.

oIdentify risks and prepare mitigation and contingency plans.

oPreparing project monitoring and review reports.

oPreparing communication plans.

oPreparing Disaster recovery plans and ensuring the availability by DR tests.

oManaging patching activities for 17000 Windows boxes in Barclay’s estate through SCCM.

oManaging all the L3 & L4 Wintel incidents.

oSingle point of contact for the customers.

oTailoring changes in process as per customer requirement, update the same in SOW and getting signoff from all the stakeholders.

oRepresenting weekly and monthly meeting to discuss the KPI & SLA reports.

oUnderstanding the customer requirements, discuss the same with management and get it approved if feasible.

oResolving any issues inside the team.

oPlanning and implementation of different tasks in the project.

oIdentifying risks proactively and prepares the mitigation plans.

oTrain and mentor the team members.

oPreparing different KPI report and SLA reports

oContinuous improvement plans.

oResource management as per project requirement

oApprover for all the changes implemented in the project.

Project: Captive Mode to Managed Service – Credit Suisse IT Infrastructure Projects

Duration: April 2010 to Jan 2011

Role: Project Manager

oDone feasibility study, prepared RFP, done negotiations with customer and win the contract.

oVerified the scope of work and system boundary.

oIdentified the risks, prepared the mitigation and contingency plans.

oSet mutually agreed KPI’s

oPrepared project Management Plan.

oAnalyzed past project data and prepared Ramp-up and Ramp-down plan for resources.

oPrepared KAP and schedules.

oDone necessary training and mentoring to the team.

oImplemented shadowing and reverse shadowing plans.

oSuggested the continuous improvement plans and the agreed improvement plans are updated in SOW.

oMonitor the project and implemented risk mitigation plans.

oEnable the improvement in processes by leveraging the mature processes like ITIL

oEnsured the process is stable and get the signoff from customer.

oClose the Project and updated all the relevant documents.

Company Name : Optimum Info Systems (Client: Credit Suisse)

Job Title (Position) : Technical Lead

Duration / Tenure : Sep 2008 to April 2010

Responsibilities:

Managing a team of 18 people, Monitoring and resolving any issues/escalations and reporting the project status to the higher Management and the clients.

My main duties and responsibilities involves:

oManaging the Decommission project of our client Credit Suisse.

oManaging the team members and resources in the project.

oChange Management.

oPlanning and implementation of different tasks in the project.

oDocumentation of project related activities and SOM.

oImplementation of different tasks within the SLA.

oEnsuring all the project activities are running smooth without any interruptions.

oPlanning and implementing back out plans whenever required.

oEnsure implementation of changes without any interruption on production.

oManage all changes using a change management system; clarify to ensure quick resolution of problems and customer satisfaction.

oEducating team members and ensuring the team is up to date in processes and technology.

oEnsure all the processes will be based on ITIL and the adherence of the process.

oUpdating all the databases regularly.

oGenerating weekly and monthly reports of all the activities and presenting in the client’s meeting.

oPart of change management meetings and freeze approvals.

As a Technical Leader my job involves managing the project, identifying resources, implementation of tasks, maintaining customer relationship, adhering SLA, educating resources and reporting Management.

Company Name : Tech Mahindra

Job Title (Position) : Sr. System Administrator (Sr. Technical Associate TG2)

Duration / Tenure : January 2008 to Sep 2008

Responsibilities:

System Administration and Maintaining of more than 8000 servers of AT&T Production and preproduction Servers

Troubleshooting and maintaining Servers of AT&T remotely.

Outage handling and route cause analysis.

Patch Management using WSUS

Active Directory trouble shooting and maintenance.

User management.

Installation and configuration of different monitoring tools like TND, MOM, petrol agent etc.

Monitoring and troubleshooting hardware, OS and network issues.

Monitoring and resolving performance issues related to Windows servers.

Backup and restore using VERITAS Net backup

Trouble Shooting Cluster related issues.

Change Management using different tools

Print queue Creation and troubleshooting

Provide 3rd level support for server related problems raised by helpdesk customers.

Directly resolve OS and hardware issues by contacting vendors like Microsoft, IBM, and Dell etc.

Managing a team of 20 people.

Generating different kind of reports for the management.

Manage all problems using a problem management and Change Management system, clarify to ensure quick resolution of problems and customer satisfaction

Ensuring that the IT services are working efficiently with minimal disruption as per SLA

Company Name : IGI

Job Title (Position) : Sr. System Administrator

Duration / Tenure: July 2001 to August 2007.

Responsibilities:

System Administration, Network Administration & Project Management:

Active Directory Services, Administration

Installed and Configured Symantec Antivirus 9.0 Corporate Edition

User Account Management

Microsoft Patch Management and Antivirus Updating

Permission and Quota management

Maintaining DHCP and DNS Servers

Performance Monitoring on Windows Servers

Graphical presentation of Performance monitor

Server Backup and Maintenance as per the Backup Policy and Restoration.

Configuration Management: Maintain Daily, Weekly & Monthly Activity Logs/Checklists with proper documentation for Windows Servers. Generating Reports on Monthly basis for the Windows Server Status with specific graphs on the Excel Sheet. Inventory report, Configuration database & Monthly reports of Servers.

Project & knowledge Management: Give support at the time of Client/Server Installation, maintain the New Applications or Software installed on the Client/Server Systems, capture Knowledge, adhere to standardized documentation and improve knowledge base.

Co-ordinating with Hardware Vendors for troubleshooting hardware products like N/W & desktop printers, scanners, and parts for Laptops and all peripheral devices.

Install, administer and maintain Desktops, Laptops and Servers on Windows 2003, Linux and Novell network.

Performs system backups, configure firewalls, update various software programs

Virus protection (Using Trend Micro). Trend Micro Antivirus Installation, Configuration, Administration, server and client updating, configuring DCS, Virus outbreak prevention and monitoring.

Security implementation using Critical updates (Using WSUS), service packs etc.

Linux Firewall configuration, Squid proxy configuration, Network configuration, performance tuning, performance monitoring and Network performance analyzing.

Install, configure and administration of Exchange Server 2003.

Provide hardware configuration, software installation, troubleshooting and repair of PC’s and peripherals.

Handling resources by assigning for different projects, training etc.

Provide up to 2nd level support for all IT related problems raised by helpdesk customers.

Manage all problems using a problem management system, clarify to ensure quick resolution of problems and customer satisfaction

Answer calls directed to the service desk shared unique within the service level objectives.

Ensuring that the IT services are working efficiently with minimal disruption as per SLA

Responsible for all aspects of managing a local area network infrastructure including analysis, testing implementation, maintenance monitoring and planning.

Developed, implemented and provide daily hands on training program available to the entire staff in basic Desktop usage and network Administrator, practices and procedures.

Design, create and maintain all Desktop and IT documentation related to configuration LAN, WAN topology and management.

Setup and manage user accounts, handled security issues

Configure print queues, network printers and remote access service.

Analyze and assessed problems, recommend hardware, software and office integration solution

Served as Primary contact for technical support

Assisted end users with connectivity problems, computer lockouts, any print problems.

Documented network structure and server and Desktop configuration.

Effectively planned and implemented Active Directory and DNS for users

TCP/IP troubleshooting

Planned implemented and supported TCP/IP routing infrastructure skills (DNS, DHCP, WINS) FTP and Telnet

Implementing proxy software like Wingate, MS proxy over the whole network.

Working with devices such as hubs, switches, Routers, cables etc.

Educational Qualification

Professional Certification

S.S.L.C from Kerala Board of Education with First Class.

Bachelor Degree in Chemistry from Calicut University – Kerala.

Master in Computer Management (M.C.M) from Pune University – with First Class.

Certificate in E – Connect from Zap InfoTech Pune.

Certificate in IBM AIX.

Hyper V Training

Completed ITIL V3 foundation training.

Completed ITIL V3 operations training.

Completed PMP training.

Microsoft Certified professional

Microsoft Certified System Administrator

PM Academy Certified.

Accelerate + trained.

PMI Member.

Technical Skills

Hardware

IBM X series 205,225,226,325 Servers, IBM E- series servers, Wipro servers, HP Servers, Desktops, Laptops.

Operating System

Windows 2003/2008 Server- Installation, Configuration, ADS, GP, DNS, DHCP, Load balancing, Clustering, MS Exchange, CA and VERITAS backup, Hardware and software RAID, applying security policies, RIS, WSUS, SCCM, MOM, HyperV, VMware, Linux and Unix installations and configuration.

Database and other Skills

Oracle, MS Access, SQL Server

Citrix Meta frame

VMware

Remedy

SM7

VERITAS Net backup, NT Backup, Windows Backup & CA Backup

Data center Designing and implementation

Antivirus

Trend Micro Corporate Edition

Symantec Norton

MacAfee

Personal Profile

Date of Birth: 23rd December 1973.

Marital Status : Married

Nationality : Indian

Passport No. : L3459019

Languages Known : English, Hindi, Malayalam, Tamil

Mobile : +1-415-***-****

E-mail id : **********@**********.***

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