Customer Service Data Entry
Resume:
Karen D. Wharton
Jacksonville, FL 32256
Email: **********@*****.***
Home: 904-***-****
Employment
Convergys April 2015-February 2016
Position: Associate Banker
Duties: Receive incoming calls from customers unable to access their online accounts due to lockout status and provide assistance to unlock accounts, reset passwords and assist in the enrollment of new online accounts. Advise customers of account information and guide customers through troubleshooting process.
Innosource Staffing Agency August 2014-October2014
Aetna Specialty Pharmacy
Position: Pharmacy Services Rep
Duties: Receive incoming calls from patients for refills of medication, adjudicating and assuring all orders are ready to go out for delivery, update patient personal information making sure policies and procedures were implemented on every call, route orders to different areas as needed, relate to patient in a kind and sympathetic manner to establish trust.
Univers Workplace Solutions July 2003-November 2013
Position: Sr. Benefit Consultant/Floor Supervisor/Field Rep
Duties: Answer general phone and email inquiries in a professional and courteous manner, receive incoming calls from new hires and enroll same in employer sponsored plans, educate employees on products that enhance core benefits, process personnel action changes, coordinate new hire orientation, travel to client location to present and enroll employees in employer sponsored benefit package, process paperwork ensuring completion and accuracy, assist department head with audits and applicant screening process, coordinate interview agendas, generate and distribute audit correction forms to team members for completion. Supervise team leads for yearly open enrollment and assisted 150 temporary enrollers in the completion of employee enrollments, and other duties as assigned.
Licensure: 215/220 Life & Health
Software: Word, Excel, PowerPoint, MS Outlook, HRIS, SAP, Resource One, Citrix, Plane.biz
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