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Customer Service Representative

Location:
Buffalo, NY
Salary:
55,000
Posted:
April 04, 2016

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Resume:

Nicole D. Aldinger

*** ***** ***, *********, ** *4223

Phone 716-***-**** E-Mail act730@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Evans Bank, Commercial Credit Analyst June 2015-Present

Review/analyze business and personal tax returns, financial statements, lease agreements and other financial information to determine credit worthiness

Formulate and articulate objective views based on analysis which reflect the strengths and weaknesses of customers and prospects

Assemble financial information and analysis in a thoughtful and supportive manner

Asses transaction risk and assign an overall risk rating to the credit request

Ensure proper loan and deal structure for credit approvals

Manage assigned portfolio of annual reviews and renewals

Alden State Bank, Mortgage Loan Specialist May 2014-June 2015

Originate consumer mortgage loans

Provide potential customers with information regarding mortgage products

Provide direct service to customers concerning current mortgage loans

Alden State Bank, Customer Service Representative October 2012

Increased interaction and responsibility to provide support to customers

Provide direct service to customers of the bank with respect to deposit and consumer loan products and services

Develop problem-solving solutions for customers

Perform payroll activities

Alden State Bank, Teller and Head Teller June 2005

All end of the year Supervisor Performance Evaluations have been rated “Excellent”.

Trained a new employees and taught them all necessary skills and processes to complete transactions tellers may face on a day- to-day basis in the summer of 2008 and 2013.

Promoted to Head Teller in the Summer of 2010

Increased responsibilities as a manager of all tellers, along with being accountable for all currency held within the bank itself.

Became responsible for filling out more paperwork relating to the operations of the bank.

EDUCATION

Clarkson University, Potsdam, NY June 2012

Accelerated Global MBA

Beta Gamma Sigma, International Honor Society for Business Excellence

Griffith University, Brisbane, Australia

Cumulative GPA: 3.895/4.00

State University of New York College at Geneseo, Geneseo, NY May 2011

Bachelor of Science in Business Administration

Minor: Mathematics

John Wiley Jones School of Business

Honors: Dean’s List: Fall 2007, Fall 2008, Spring 2009, Fall 2009, Fall 2010, Spring 2011

President’s List: Spring 2010

Cumulative GPA: 3.63/4.00

Business Administration GPA: 3.86/4.00

SKILLS

Notary Public

Proficient in Sageworks and Microsoft Office software, including Word, Excel, and PowerPoint.

Ability to communicate professionally and effectively with co-workers and customers, act as an enthusiastic team player, exceptionally motivated and goal-driven, well organized, and highly adaptable



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