Customer Service Management

WORK HISTORY

**/**** ** ******* ******** of Residential and Commercial Management

Seaboard Property Management –Stamford, CT

Oversee tenant relations and management of multiple commercial properties representing over 325k sf of retail and commercial space.

Manage functions including facility security, maintenance, and new tenant build outs.

Manage broker relationships, tour vacant space, negotiate new leases and lease renewals.

Directly manage key client relationships with major tenants (Elizabeth Arden, Jonathan Rose Companies, Americares, Carolee, WWE, etc.).

Directly responsible for selection and final award of contract services, vendor negotiation of service agreements, and overall monitoring of vendor performance.

Director of Residential Management

01/2012 to Current

Seaboard Property Management –Stamford, CT

Management oversight of 4 properties with over 250 apartments and 40K square feet of

retail space.

Responsible for managing staff of 7 that handles all day to day building operations,

repairs and maintenance, capital improvements and tenant relations.

Report directly to corporate Vice President developing and implementing changes in rental pricing strategies to optimize NOI in a competitive market.

Participate in identifying new real estate investment deals, and prepare pro forma for said deals.

Develop annual operating budgets and forecasts, as well as sales and marketing plans.

Prepare specifications, solicited bids and approved subcontracts for building services.

Complete weekly/monthly financial/leasing reports, recommending changes to increase NOI.

Review and approve all payables.

Develop a nationally recognized corporate housing program increasing property

revenue by 15%

Implement residential management technology at all properties.

06/2002 to 12/2011 Residential Manager

Seaboard Property Management –Stamford, CT

Managed multiple properties from 188 unit community to a community of 261 apartment homes in a more competitive market.

Successfully managed and implemented company policies and procedures at 2 new acquisitions within budget.

Successfully developed and executed plan to achieve and maintain 95% or better rate of occupancy at a property with a 70% occupancy rate at acquisition.

Directly responsible for collection of rent, compliance with lease terms and preparation of all required legal notices.

Initiated and implemented at all properties changes in rental pricing strategies.

Introduced and monitored effective lease renewal programs.

Verified that all customer complaints were handled promptly and appropriately.

Trained and motivated leasing staff during weekly status meetings.

Scheduled contractors for maintenance issues.

Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.

04/1999 to 07/2002 Leasing Consultant

Lane Company –Beacon Falls, CT

Kept occupancy at or above 95% at an 8 building, 188 unit historical property.

Responsible for daily management for all tenant procedures involving move in, and move out.

Responded to tenant needs and coordinate with maintenance staff to resolve any

complaints/work orders.

Maintained original leases and renewals for the management office.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Executed on site marketing and advertising directives

SKILLS

LIHTC C4P designation

Ability to Multi Task

Customer service-focused

Detail Oriented

Fairfield County Business Journals "40 under 40" 2014

Dedicated

Affordable housing programs knowledge

EDUCATION

1999-2001:

Southern Connecticut State University - New Haven, CT

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