Copy Writing, Editing, Customer Service, Information Technology

PHILLIP EAST II

EDUCATION WORK EXPERIENCE

SKILLS

act72o@r.postjobfree.com 276-***-****

Copywriting & editing

Background in information technology,

including a deep understanding

of both Apple OSX and Microsoft

Windows environments

• Proficient in: AP and MLA styles,

creative writing, research,

concepting, proofreading,

technical writing, and editing

• Knowledge in: Microsoft’s

Office suite and Adobe’s

Creative Suite (inDesign,

Photoshop, PremierePro,

Lightroom)

• Experienced in:

digital photography,

website publishing,

and video production

Radford University

2011–2013

Bachelor of Science in

English, concentration

in Business and Technical

Writing; Magna Cum Laude

Virginia Highlands

Community College

2009–2011

Associate of Arts and Sciences,

Major in General Education;

Magna Cum Laude

Home Depot

2015–Present

Front-end customer service and corporate

merchandising in a fast-paced retail environment.

Responsibilites included:

• Supervising and directing floor specialists

• Reeceiving and handling customer feedback,

questions, and processing orders

• Member of MET corportate

merchandising assurance team

Courtyard by Marriott

2013–2015

Worked full-time as a front desk agent and night

auditor/supervisor. Responsibilities included:

• Processing night audit reports, completing a full accounting of daily transactions

• Checking all accounts and reports for accuracy

• Handling incoming calls and customer disputes

• Balancing communication between in-house

guests and staff, vendors, and prospective guests

The Tartan Newspaper

2013

Copy editor working in a collaborative editorial

environment. Met tight deadlines for the

weekly publication with accuracy and efficiency.

Responsibilities included:

• Reviewing, researching, proofreading,

and revising student-submitted articles

for publication

• Formatting articles to AP style

• Uploading and monitoring content

to web through CMS

• Collaborating and working with other writers

to ensure article accuracy and consistency

• Typesetting articles and page layouts

in Adobe InDesign

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