Data Entry

Bryan Fong

**** *. ***** *** ■ Milwaukee, WI ****1 ■ Phone: 414-***-**** ■ Email: *******@*****.***

Summary of Skills and Qualifications

Team player, highly motivated, quick learner, solution, detail, & goal-oriented, responsible, adaptable, flexible, punctual, utilizing problem solving and organization skills.

Strong communication skills with the ability to build working relationships.

The ability to type 65 words per minute.

Self-starter, dependable with a high level of energy, and remain calm in high-pressure situations.

Driven towards achieving set goals and deadlines in a timely manner while managing multiple projects.

Ability to operate productively in a fast paced environment with accuracy.

Proficient with MS Word, Excel, PowerPoint, Outlook, Access, Internet Explorer, Lotus Notes, and Social Media Platforms.

Winner of the Team Excellence Award at Wells Fargo Home Mortgage (2015).

Education

B.A. Psychology, University of Wisconsin- Milwaukee (December 2012)

Work History

Class Action Settlement Analyst: BMO Harris Financial Group, Milwaukee, WI Oct. 2015 – Present

Responsible for recognizing all class actions that may impact clients, including outsourcing, and perform all research necessary to identify the specific holders that meet the requirements of the class action.

Processing checks/wire transfers and updating the database and spreadsheets.

Prepare the appropriate forms for filing on behalf of all eligible clients and resolve any discrepancies which may occur.

Balance, use, and monitor the class action control account.

Package Handler: United Parcel Service, Oak Creek, WI Feb. 2013 – Present

Work within a fast pace environment with strong emphasis on efficiency and detail in meeting deadlines.

Load parcels at the rate of 360 – 420 per hour.

Load service trucks with 100% accuracy.

Research/Remediation Analyst 1: Wells Fargo Home Mortgage, Milwaukee, WI Sept. 2013 – Jul. 2015

Reviewed properties on a daily basis to address and abate code violations on Wells Fargo serviced properties.

Ensured compliance with Wells Fargo policy, investor, legal, regulatory and/or government policies.

Experience working with FHA, FMNA, FHLMC, and other special investors.

Contacted out of state city offices to coordinate resolution of city violations and to determine the appropriate course of action.

Worked with the Trust group to identify unidentified legal documents for Wells Fargo servicing loans.

Ability to work independently in a fast-paced environment with a proven track record of managing an inventory of loans.

Responsible for issuing and tracking work orders along with vendor timeframes for curing building code compliance issues.

Recognize potential reimbursement issues and analyze situations to reduce expenses.

Review building code compliance notices issued by varying entities on properties to ensure timely resolve to avoid reputational, litigated, and financial risk.

Regularly report to management on trending concerns and issues as necessary.

Service Clerk: University Housing, University of Wisconsin- Milwaukee Oct. 2011 – Dec. 2012

Office Assistant: Department of Curriculum & Instruction, University of Wisconsin- Milwaukee Jul. - 2010 – Aug. 2011

Greeted residents, parents, professional staff, and guests in a professional manner.

Provided prompt, efficient, courteous, and professional customer service for incoming phone inquiries and student walk-ins.

Provided administrative assistance for 25 or more to include department chair and associate chair.

Used quick decision skills to handle a multitude of issues revolving around student concerns.

Assisted with training new staff in multiple functions.

Accurately recorded sales inventories, process purchases, and cash transactions.

Maintained files and organized student confidential records for retrieval.

Volunteer Experience:

• English Language Partners of Wisconsin (2011) •International Languages of Chinese (2011) • Interchange Food Pantry (2010) • Care Bear Fun Literacy Program (2008) • Special Olympics (2006 – 2007) • Kinder Olympics (2005 - 2007)

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