Customer Service Microsoft Office

Professional Summary

Core Qualifications

Experience

Interests

Skills

JENNIFER HOLLAR

Spring, TX 77373 C: 713-***-**** ***********@*****.*** Qualified Professional Payroll Specialist who is highly motivated, self-directed and a hard-working individual with a outgoing personality, 25 years of customer service experience and 19 years payroll experience. Independent worker

Time management

Attention to detail and organized

Handle multi line phone systems

Proficient in all Microsoft Office Suits

Proficient in 10 Key by touch

Type 60 words per minute.

Customer Service

10/1997 to 03/2016

THE WOODLANDS, TX

Professional Payroll Specialist

ALLIANCE PAYROLL SERVICES

Record Group term life (GTL), 12DD W2, Third party sick pay and 2% Shareholder for accurate W2s and year end reporting, as well as quarterly filing.

Record employee information, such as exemptions, transfers and resignations to maintain and update payroll records.

Train new clients on usage of payroll software

401 Roth and Time off accruals.

Personally coordinated the payroll accounts of more than 300 clients, ensuring 100% client satisfaction. Gained new clients via word-of-mouth client referrals, increasing the overall customer base. Efficiently handled multiple administrative tasks, enabling management to focus on client concerns. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Processed rehires, transfers, terminations, garnishments and withholdings. Worked with a third-party vendor on reporting withholdings and SUTA. Cross-trained and provided back-up for other payroll service representatives when needed. Promptly responded to general inquiries from staff and clients via mail, e-mail, phone, chat and fax. Spending time at home with my Husband of 14 years, 2 children and 4 dogs, reading, going to the gym and laughing. Affordable Care Act (ACA),

Time off accruals

Administrative duties pertaining to client requests Delivery of clients payrolls within an accruate and timely manner by US mail, FedEx, Ups, Lonestar Email, fax, filing on a daily basis per clients requests Millennium Payroll Software

Multi-line phone system via internet

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