Quality Assurance Accounting
Resume:
Norma Goode
Apt. ***
Washington, D.C 20007
804-***-****(cell)
Email: ***********@*****.***
SUMMARY OF QUALIFICATIONS
Over 5 years of Bookkeeping / Accounting experience
Over 5 years of Sales Experience
Experienced supervisor of accounts in a high volume call center
Excels in accounting, finance, gathering information, research, analyzing, customer sales strategies, building customer relationships, communication, and able to juggle multiple tasks simultaneously.
OBJECTIVE: A career that will utilize my Accounting and Finance skills in various aspects of a business.
EDUCATION
Virginia State University – Ettrick, VA
August 2004 - December 18, 2010
Graduate, Bachelor of Science in Accounting, Outstanding Academic Achievements in the School of Business
South University – Richmond, VA
January 10, 2011 – June 22, 2012
Graduate, MBA, Master of Business Administration, Outstanding Academic Achievements in the School of Business
Becker CPA Review Courses
December 2013 – June 2014
Georgetown University – Washington, DC
July 2015 – December 2015
Certification in Corporate Finance
CPA Candidate
January 2016
PROFESSIONAL EMPLOYMENT
International Union of Operating Engineers, Local 99 – Washington, D.C
July 2012 – Current
Accountant
Handle accounting and analysis for various union member accounts, reviewing and auditing accounts for accuracy (and balancing as needed). Reconciles credit card / bank accounts. Assists with analysis of accounting transactions. Manages miscellaneous billings and collections of account receivables. Secures revenue by verifying and posting receipts; resolving discrepancies. Daily responsibilities include invoicing, posting deposits, credit memos, account maintenance, process dues payments, accounts receivable collections. Other duties include new member setup, maintaining spreadsheets, monthly A/R statements. Audits timekeeping records and pay practices to ensure compliance with pay policies, financial reporting, and deductions; communicates results to managers to address and correct issues. Reviews payroll data and ensures all payroll processes are executed appropriately and in a timely manner along with accurate and timely filing of monthly, quarterly and annual regulatory reports. Plans and implements year-end procedures.
Brown Greer Law Firm – Richmond, VA
November 2010- July 2012
Financial Analysts
On a daily basis I was required to review claims submissions and apply completeness criteria to determine completeness of required documentation from the BP Oil Spill. Following, I would review financial and/or medical records and apply complex methodology in order to value claims. Also, review claims in order to provide information to the client and other counsel outside the firm. Reviewing a claim may include research of financial and medical terminology as well as financial documents and pharmaceuticals. Lastly, I would enter claims information in order to generate correspondence and reports related to status of claims submissions.
Verisk Health – Chantilly, VA
September 2009 – July 2013 (Part Time after November 2010)
Quality Assurance Specialist
As a QA Specialist, I am responsible for facilitating and participating in the plan development, data collection, data analysis/aggregation, data reporting, process improvement and on-going evaluation related to quality initiatives for health assessments. The data collection may involve concurrent patient rounds or retrospective chart review and pertain to any quality project, peer review or regulatory mandated data. In addition, the Quality Assurance Specialist serves as a resource related to regulatory and evidence base practice standards and guidelines.
Allied International Corporation – Glen Allen, VA
May 2008 – January 2009
Collection Agent & Recovery Professional
Handling a higher influx or outbound calls pertaining to reconciliation and collection of delinquent accounts, either directly or though the appropriate channels. Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70 percent recovery rate of a billing cycle.
AMTEC – Richmond, VA
August 2006 – August 2008
Bookkeeper
Responsibilities include keeping accurate public records, making sure taxes are paid properly and providing both internal and external services for their clients. Duties include performing general financial analysis, analyzing financial data, and making revenue forecasts.
Capital One Financial – Glen Allen, VA
February 2006 – August 2006
Account Specialist / Supervisor of Accounts
Responsible for completing in depth client research / analysis, developing customized presentations, proposals in support of closing convenient deals with customer as a resort of keeping their business with the company. Accountable for leading the proposal process from conception to product delivery, meeting client deadlines and ensuring quality, and the ability to identify and align key client objectives dealing with product / services that were provided.
Averaged 1268.34 call volume monthly
Reached overall monthly team goals of opening up over 200 payment protection plans.
VOLUNTEER WORK
Habitat for Humanity
Volunteer
Richmond, VA / Petersburg, VA
September 2009 – December 2014
Habitat is a nonprofit, ecumenical Christian organization founded for the conviction of every man, woman, and child that should have a decent, safe and affordable place to live. We build with people in need regardless of race or religion. We are supporters of all backgrounds and cultures.
ORGANIZATIONS
NAPW (National Association of Professional Women)
FMA (Financial Management Association)
VSCPA (Virginia Society of Certified Public Accountants)
AAA (American Accounting Association)
STRENGTHS
Strong leader
Communication Skills
Good at finding ways to improve existing business processes
Problem Solver
Flexible and Thrive in a fast pace environment
Ability to work well with other to accomplish a common goal
Good at finding ways to improve existing business processes
References presented as attached.
Contact this candidate