Operation and online marketing

CURRICULAM VITAE

VIKAS KUMAR GUPTA

( Male, ** Years )

H. No.-B-3512,Block E2,

Molar band Ext, New Delhi-110044

Contact No.- +91-989*******

Email I.D. - ***********@*****.***

CAREER OBJECTIVE

To consistently enrich myself in terms of knowledge and experience as to contribute remarkably in to my engineering domain as well as in any challenging area.

SKILLS AND ABILITIES

My confidence and ability to excel in a competitive work environment.

Comprehensive effective and efficient problem solving abilities.

Good presentation, written, verbal, and technical writing, and communication skills.

Ability to express ideas and technical issues to the team members.

EDUCATIONAL QUALIFICATIONS

YEAR

DEGREE/ CERTIFICATE

INSTITUTION

UNIVERSITY / BOARD

CGPA/ %

2009-13

B. Tech in

‘ELECTRONICS AND INSTRUMENTATION’

Dr. M.G.R Engineering College, Chennai

Dr. M.G.R University

79%

2007

12th

Chitrakoot Convent Inter College

U.P.

60 %

2005

10th

Vidya Vihar Inter College

U.P.

62%

PROJECTS UNDERTAKEN

‘Self-Powered Electrostatic Energy Harvesting System With Highly Efficient Dual Rail Output’- designed and developed by me to produce electrical energy from different kinds of energy, which was well appreciated by various tech fest and authorities.

PROFESSIONAL EXPERIENCE

Healthgenie.in

Designation – CRM Executive

Duration – 8 Months

Support the requisition to make orders and invoices to the processing team.

Handling all customer queries and their complaints.

Regularly updating the database of company through excel.

Quick response to query mails and chats

Arnit Retails Pvt. Ltd.

Designation – Senior Operation Executive

Duration – 10 Months

Handling customer’s complain through mails.

Operational knowledge of managing website business with exposure at strategic and operation levels.

Merchandised newly launched products, managed content and updated website.

Regularly updating the database of company through excel.

Proficient in driving online sales through improvements to site functionality, conversion rates and customer handling for satisfaction.

DREAMZ SOLUTION PVT. LTD. (eCommerce Retail)

Designation – Team Leader

Duration – March’2015 – Present (12 Months)

Huge Experience in Customer Care, Procurement, Shipments Handling, Sales, Marketing & Cataloging.

Vast knowledge of functionality of CS KART and MAGENTO platform.

Processing advance payment report as per client/vendor request, courier partners request.

Accounting and Re-conciliation of all the payment ledgers and their database receiving from clients/vendors/courier partners.

Preparation and finalization of Accounts, preparation of Financial Statements.

Managed budget for all ecommerce functions including expenses and sales.

Operational knowledge of managing website business with exposure at strategic and operation levels.

Merchandised newly launched products, managed content and updated website.

Proficient in driving online sales through improvements to site functionality, conversion rates and customer handling for satisfaction.

Cataloguing the database of products and making data for uploading on the website through MAGMI software.

Amazing ability to interpret and apply web statistics and behavioural analytics.

Managed website promotions and marketing across the internet and increased website traffic and conversion rate.

Preparations and running of Company’s Promotional Activities on FACEBOOK and GOOGLE by making their AD-CAMPAIGNS over the system.

IN-PLANT TRAINING

Worked as in-plant trainee at ‘BLUE CHIP TECHNOLOGIES, CHENNAI’ from 1st Feb 2013 to 10th Feb 2013 and gained knowledge about ‘Embedded System’.

Attended one month training at ‘HCL INFOSYSTEMS LTD, LUCKNOW’ from 5th June 2011 to 5th July 2011 and worked on testing and repairing of computer parts and peripherals.

WORKSHOP

Participated in one day workshop titled on ‘ ROBOTICS AND ITS INDUSTRIAL INSTRUMENTATION’ which was sponsored by IET (UK) YPS Chennai Network on 4th Feb 2011.

Had also undergone for one day workshop on ‘PERSONALITY DEVELOPMENT AND GROUP DISCUSSION’ which was held by ‘CAREER LAUNCHER EDUCATION LTD’ on 21st March 2012.

COMPUTER KNOWLEDGE

Programming and Graphics that includes Basics of C, MS Office, Excel, Photoshop, Adobe Dream viewer.

Basic knowledge of MATLAB and Simulink for technical computing and model based design.

ACHIEVEMENTS & EXTRA CURRICULAR

Throughout Rank Holder in my department.

I have been always proudly privileged to be affectionate with all the faculties throughout my career.

Made short films on society and students life.

Worked in a team for successful organisation of Symposiums and Seminars in our College.

HOBBIES

Singing, Cooking, Travelling with friends and Listening to music.

PERSONAL DETAILS

Nationality : Indian

Gender : Male

Date of Birth : 9th August 1989

Status : Unmarried

Father’s Name : Mr. Ashok Kumar Gupta

Language known : English, Hindi

Permanent Address : SA 17/1 A-Kh Aktha Paharia, Sarnath Road

Varanasi 221007, Uttar Pradesh (U.P.)

Current location : Faridabad, Haryana

PERSONAL TRAIT

I feel that with my confidence, flair for work, good communication skills and pleasant personality, I can successfully handle my work and any situation or challenges while abiding to my duties.

Date: Vikas Kumar Gupta

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